Senior Customer Success Architect

Amplitude is the leading AI analytics platform helping over 4700 customersincluding Atlassian Burger King NBCUniversal and Squarebuild better products and digital experiences. With powerful AI Agents embedded across our platform teams can analyze test and optimize user experiences faster than ever. Ranked #1 across multiple categories in G2s Winter 2026 Report Amplitude is the best-in-class solution for product data and marketing teams. Learn more at .

As an organization we deliver for our customers by living our values. We operate from a place of humility take ownership of problems and successes approach challenges with a growth mindset and put our customers at the center of everything we do.

Amplitudes Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products improves the ability to solve complex problems and drives more powerful solutions. We strive to create an environment of inclusionone focused on psychological safety empathy and human connectionthat will allow employees of all backgrounds to thrive.

Were looking for a Customer Success Architect to join our EMEA Customer Success team. Youd join a well established collaborative team with people who have grown their careers here at Amplitude.

This is a pivotal role that sees you as the technical expert brought in on the most complex and high priority customer engagements at any point from implementation adoption to renewal.

The ideal candidate is an enthusiastic professional who thrives in a fast-paced environment and possesses a strong curiosity for how things work and how things should work. You are a solution- and execution-oriented individual with a dedication for getting things done.

As a Customer Success Architect you will:

• Develop a mastery of Amplitude products in order to provide strategic consultation in taxonomy design instrumentation and data governance.
• Be an expert in Amplitude Platform in order to successfully guide our customers as they integrate Amplitude into additional data flows and business processes thereby making Amplitude an integral business partner.
• Serve as a trusted technical advisor for our customers.
• Gather organize and report trends and customer insights to optimize business processes documentation and services.
• Collaborate cross-functionally with teams like Amplitudes Product Engineering Platform Support and Customer Success Manager to streamline internal processes and improve the data management experience for our customers.

Youll be a great addition to the team if you have:

• At least 5-8 years of customer-facing technical experience with a demonstrated record of successfully engaging with enterprise accounts.
• Competent in programming languages and concepts that underpin modern web and mobile development (e.g. SQL JavaScript Java Python Android iOS RESTful APIs).
• Execution and customer service oriented able to effectively prioritise and complete customer deliverables in alignment with customer requirements and drive outcomes.
• Excellent verbal and written social presentation and interpersonal skills with the ability to effectively explain complex technical concepts to stakeholders with an array of experience levels and technical competencies.
• Problem-solving mentality and positive attitude towards the change that comes with working at a rapidly growing company.
• Prior experience working with SaaS solutions in the following domains is preferred: product analytics digital marketing A/B testing business intelligence customer data platforms data warehouses/pipelines or any of our integration partners.

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