Senior Commercial Analyst

Our Future Healthis an ambitious collaboration between the public charity and private sectors designed tohelp people live healthier lives for longer through better prevention earlierdetectionand improved treatment of diseases. We will speed up the discovery of new methods of early disease detection and the evaluation of new diagnostic tools to helpidentifyand treat diseases earlywhen outcomes are usually better. With over 2.5M volunteers across the UKwerenow the worlds biggest health researchprogrammeof its kind and our volunteer group is also more diverse than other similar health researchprogrammes.

Technology and data are central to our systems power web sites clinics across the UKsecureanalyticsand researchsystemspipelines thatprocesshighly sensitivehealthand geneticdata and we are continuing to grow our capability to support this ambition.

Were looking for a Senior Commercial Analyst to join our Analytics team and become the embedded analytics partner to our Commercial and Marketing teams.

This is a senior hands-on analytics role for someone who enjoys getting close to both the data and the decisions it supports. Youll work with commercial stakeholders to understand their objectives turn complex or ambiguous questions into structured analysis and use data to identify opportunities diagnose problems and inform what happens next.

Youll help us understand performance across the customer lifecycle from marketing and pipeline development through conversion revenue customer behaviour and retention and provide the evidence that supports commercial planning and decision-making.

Youll also work directly across our modern analytics stack using SQL dbt and Omni to develop trusted data models metrics dashboards forecasts and analytical products.

Sitting within Analytics but working closely with Commercial Marketing Finance Product and Revenue Operations youll go beyond reporting what happened. Youll help teams understand why it happened what it means and where they should focus next.

Why join

• Become the dedicated analytics partner to our growing Commercial function working directly with senior stakeholders.
• Build commercial analytics end to end from SQL and dbt models through to metrics dashboards forecasts and recommendations.
• Help establish the KPIs and measurement frameworks that will define how we understand commercial performance.
• Work across the full customer lifecycle including marketing pipeline conversion revenue engagement and retention.
• Join while the capability is still developing giving you genuine scope to shape how commercial analytics is built and used.
• Apply your analytical skills to a mission-led organisation helping enable health research at unprecedented scale.

You will

Partner with Commercial and Marketing

• Develop a strong understanding of our commercial objectives processes and challenges becoming a trusted analytical partner to senior stakeholders. Youll translate ambiguous business questions into clear analytical problems challenge assumptions and proactively surface emerging risks and opportunities.

Build analytics products end to end

• Work hands-on across our analytics stack writing SQL developing and maintaining dbt models defining metrics and building reporting and dashboards in Omni.
• Youll collaborate with Analytics Engineers and other data teams to improve source data modelling data quality and pipeline reliability where needed.

Create trusted commercial measurement

• Translate commercial goals into meaningful KPIs measurement frameworks and supporting metrics. Establish baselines and targets and help ensure Commercial Marketing Finance and Revenue Operations have consistent definitions and a shared view of performance.

Understand what drives commercial performance

• Analyse performance across areas including:
• Marketing and customer acquisition
• Commercial pipeline and stage conversion
• Sales velocity and opportunity progression
• Revenue and customer growth
• Retention and customer engagement
• Customer and segment performance

• Rather than simply identifying trends youll investigate what is driving them and where action may be needed.

Improve forecasting and planning

• Develop revenue pipeline customer and commercial forecasts alongside scenario models that support planning target setting and investment decisions.
• Youll make assumptions and key drivers clear evaluate forecast accuracy over time and improve models as more data becomes available.

Improve CRM and pipeline insight

• Partner with Revenue Operations to strengthen our understanding of the commercial pipeline and customer journey.
• Youll analyse pipeline health conversion velocity and progression alongside CRM data quality helping teams understand where opportunities are progressing slowing down or being lost.

Support commercial decisions

• Turn analysis into clear recommendations that support decisions around priorities targets resource allocation and commercial initiatives.
• Youll combine internal performance data with relevant external context to help stakeholders understand options trade-offs and potential risks.

Understand our customers

• Use CRM product and customer data to understand how different customer groups behave and perform helping Commercial and Marketing evaluate segmentation and targeting approaches and identify opportunities to improve acquisition conversion and retention.

Make performance reviews more valuable

• Help shape weekly monthly and quarterly commercial reviews with clear reporting analysis and performance narratives ensuring stakeholders understand what changed why it matters and where attention is needed.

Were London-based (Holborn) and work on a flexible hybrid basis (typically weekly with a team day every 2 weeks). Wed like to prioritise candidates who can reasonably commute and benefit from in-person collaboration

We welcome applications from all who may not feel they match the full criteria so if you have most of the belowwedlike to hear from you:

• Significant experience in commercial analytics growth analytics revenue analytics business analytics or a related analytical role.
• Strong SQL skills and experience independently analysing large and complex datasets.
• Experience building and maintaining data models within a modern analytics pipeline.
• Experience with BI tools such as Omni Looker Tableau or Power BI.
• The ability to take an ambiguous stakeholder question and turn it into structured analysis and a clear recommendation.
• Experience defining KPIs measurement frameworks and metric definitions.
• Experience analysing commercial or CRM data such as pipeline conversion revenue acquisition or retention.
• Experience building forecasts planning models or scenario analyses.
• A good understanding of commercial performance and the customer lifecycle.
• Experience working with senior non-technical stakeholders and using evidence to support decisions.
• Experience collaborating with Analytics Engineers Data Engineers or similar technical teams.
• Strong communication and problem-solving skills.

It would be useful but isnt essential if you also have experience with:

• dbt or a similar analytics engineering framework.
• HubSpot Salesforce or another CRM platform.
• B2B commercial analytics.
• Pricing customer segmentation or marketing effectiveness.
• Healthcare research life sciences data or technology.
• External market data or research.
• Business reviews planning cycles or target setting.

What success looks like

• Youll help create a trusted shared understanding of commercial performance across the customer lifecycle.
• Commercial leaders will understand what is driving pipeline conversion revenue and customer behaviour with credible forecasts and scenario models supporting planning and target setting.
• Our commercial KPIs will be clearly defined and consistently implemented while the underlying datasets dbt models and dashboards will be reliable scalable and well documented.
• Most importantly your analysis will consistently move beyond what happened towards why did it happen what does it mean and what should we consider doing next
  
  

We feelhiring should be transparentand give you arealsenseofwhatOur Future Healthis canexpect:

• Initial chatwith our Talent team (30 min)to get to know each other discuss the role and answer any questionsyou have.
• 1stinterviewwithyourpotential line managergiving youan opportunitytoalignwithrole call will focus on commercial analytics forecasting and stakeholder management.
• Technicalinterviewwith2members from our dataand commercialteams (60min).This will include ashortpresentation within the interview that will focus on forecasting commercial judgement metrics problemsolving.
• Final stage competency interview (60 min)with a small cross-functional panel of your potential new stakeholders. This willfocus oncollaboration ownershipinfluenceand values.

• Competitive base salary from 65000
• Generous Pension Scheme We invest in your future with employer contributions of up to 12%
• 30 Days Holiday pro rata Bank Holidays Enjoy a generous holiday allowance with the flexibility to take bank holidays when it suits you
• Enhanced Parental Leave Supporting you during lifes biggest moments
• Cycle to Work Scheme Save 25-39% on a new bike and accessories through salary sacrifice
• Home & Tech Savings Get up to 8% off on IKEA and Currys products spreading the cost over 12 months through salary sacrifice
• EV Scheme Save up to 40% on a brand new electric vehicle all-inclusive package through salary sacrifice
• 1000 Employee Referral Bonus Know someone amazing Get rewarded for bringing them on board!
• Wellbeing Support Access to Mental Health First Aiders plus 24/7 online GP services and an Employee AssistanceProgrammefor you and your family
• A Great Place to Work We have a lovely Central London office in Holborn and offer flexible and remote working arrangements

Join us -letsprevent disease together.

We recommend you apply as soon as possible as occasionally due to high volumes ofapplicationswe need to close our postings early.

At Our Future Health werecognisethe importance of having a diverse workforce and ensuring that all candidates regardless of their background haveequitableaccess to our application process. We proactively encourage applicants who identify as havinga disability neurodiversity or long-term health conditions to let us know if theyrequireany reasonable adjustments as part of their application process.

If you dorequireany reasonable adjustments please email us at

Required Experience:

Senior IC