Senior Client Advisor Harrods

Relevant masculine and British. Since 1893 Alfred Dunhill has been engineering unique and stylish luxuries for men. We seek people who have commitment and drive with a strong commercial focus and will thrive in a creative environment that encourages innovative thinking.

HOW WILL YOU MAKE AN IMPACT

TomaximizesalesrevenuewithintheDunhillconcessionatHarrodswhilebuildingastrong client base and providing an exceptional level of customer service that sets the highest providing exceptional service in accordance with the brand codes.

Sales:

• ToachieveindividualsalesandKPIstargetssetbyStoreManager

• Develop a client centricculture in Store. Accelerateyour client recruitment andincreaseyourclientloyaltybyanimatingyourindividualclientportfolio

• Developthepotentialofeachproductlineensuringmerchandisingalignswith the Dunhill image and store objectives

• Assistincoordinatingin-storepromotionalevents

• DeveloprelationshipwithHarrodspersonalshopperteamtocreatenewsalesopportunities

CustomerService:

• Exceedcustomerexpectationsbyprovidinginnovativeexceptionalservice

• Followaforward-thinkingapproachtoanticipateandaddresscustomerneeds capturing customer data

• Maintainstockinoptimalcondition

• Handleexchangesandspecialrequests

• DevelopandmaintaingoodinternalcommunicationwithotherDunhillstores and Head Office

• Effectivelyandefficientlyhandlecustomercomplaintsinlinewithcompanypolicy

Administration:

• AccuratelyfollowallsystemsandproceduresInaccordancetoCompanyspolicies

• Ensureallformsandproceduresareusedcorrectlyfollowingthroughtocompletion

Communication:

• Utilizeallavailableformsofcommunicationtoensurecollaboration

• Stayinformedofallcompanycommunications

• Health&safety:

• AdheretoallcompanyrulesandHSElegislation

Compliance:

• AdheretocompanyandHarrodsstoresecurityprocedures

• Knowhowtousetaggingandothersecuritysystems

• Participateinallauditsandcounts

• Assistinminimizingshrinkage

HOW WILL YOU EXPERIENCE SUCCESS WITH US

• Provenexperienceinretailingideallywithintheluxurygoodssectororasimilar service-oriented industry (e.g. hospitality)

• Demonstratedunderstandingoftheluxurymarketanditsnuances

• Soundproductknowledgeideallywithexperiencesellinghigh-valuegoods

• ProficiencyinusingPOSsystems

• Familiaritywithretailinventorymanagementsoftware

• BasicunderstandingofCRMsystems

• Excellentcommunicationskillsbothwrittenandverbalwiththeabilityto communicate effectively with diverse individuals at all levels

• Articulateandwell-manneredwithapolishedandprofessionalpersonalpresentation

• Stronginterpersonalskillsandtheabilitytobuildrapportwithcustomersquicklyandeffectively

• AbilitytorepresenttheAlfredDunhillbrandeffectivelyandwithconfidence

• Abilitytoworkbothindependentlyandaspartofateam

• Abilitytohandlecustomercomplaintsandresolveissuesprofessionallyandefficiently

• Abilitytoworkunderpressureandmeetdeadlines

• Proactiveandsolution-orientedapproachtoproblem-solving

• Strongorganizationalandtimemanagementskills

WHAT MAKES OUR GROUP DIFFERENT

Our true power does not lie in our similarities but in the rich diversity of our arts cultures and human skills as well as our specific ability to foster untapped potential.

• We value freedom collegiality loyalty and solidarity

• We foster empathy curiosity courage humility and integrity

• We care for the world we live in

YOUR JOURNEY WITH US:

We aim to provide a valuable recruitment process allowing you to gain exposure to some key decision makers and influencing individuals:

• Initial screening call with Richemont Talent Team

• Interview with the Hiring Manager

• Interview with the Senior HR Manager