Senior Application Support Consultant

We are looking for a Senior Application Support Consultant to join our team supporting customers across the EMEA and UK regions on the Unit4 ERP platform.

This is a senior hands-on role. You will play a key role in stablising and strengthening a team that has undergone recent changes ensuring high-quality support delivery while mentoring colleagues and contributing to continuous improvement initiatives.

Alongside managing complex support cases and escalations you will help develop team capability through knowledge sharing training and coaching while also gaining exposure to both Unit4 ERP and ERPx through structured learning opportunities.

Key Responsibilities 

• Manage and resolve daily incoming customer support cases across EMEA and UK regions

• Act as a subject matter expert for complex issues and escalations

• Provide guidance and mentoring to team members as required

• Deliver training sessions and support knowledge development within the team

• Take ownership of escalation management ensuring timely and effective resolution

• Operate within a flat team structure covering both first-line and advanced support responsibilities

• Balance operational support delivery with strategic contributions such as mentoring and process improvement

• Contribute to special projects and process improvements

• Work across both Unit4 ERP and ERPx starting with ERP and expanding knowledge via a rotation programme

Qualifications :

Must-Have

• Proven experience with Unit4 ERP/x (essential)

• Strong knowledge of the Financial/Logistics module

• Basic SQL skills (querying troubleshooting)

• Strong English communication skills (written and verbal)

• Ability to manage both standard support cases and complex escalations

• Occassional travel to customer sites where required

Nice-to-Have

• Advanced SQL knowledge

• Experience in mentoring or coaching colleagues

• Training delivery experience

• Previous experience handling escalations in a support environment

Additional Information :

Who we are

We are a people-first community that nurtures all the areas that surround your working experience. With us youll be surrounded by a high-performance team that supports your authentic self and celebrates your uniqueness.

We believe that How work should feel is an evolving statement. Work goes beyond tasks and everyday responsibilities its about feeling valued empowered promoted impactful seen and appreciated.

We are reimagining how work makes people feel.

What we offer

• a culture built on trust and accountability - giving you the freedom and autonomy to be successful and make an impact
• balance - with our Flexible Leave Paid Time Off policy remote working opportunities Global Wellbeing Days and other great benefits
• growth opportunities - we provide the tools and guidance required so that you can focus on what really matters to you and so ultimately you can achieve your best work
• talented colleagues role models and mentors - work learn and be inspired by some of the best talent in the software industry
• a commitment to sustainability - with initiatives such as our Environmental Social and Governance strategy and Act4Good programme
• a safe and inclusive working environment supported by our Employee Resource Groups which are open to all.

Our commitment to equity

Unit4 is committed to ensuring equal opportunity for everyone. We make our hiring decisions solely based on skills qualifications and our current business needs. We know that diversity brings fresh perspectives ideas and solutions to our company. This is the essence of our culture. We also welcome and encourage people who are pregnant and/or parents-to-be to apply. If you would like to know more about our commitment to diversity visit our blogs:

• Our focus to DEI remains central to who we are
• Inclusive hiring at Unit4: Building equal opportunities for all

This role may require security clearance required for customer projects and access to sensitive (customer) data. That means that after you have accepted our offer we could ask for background checks. Subject to applicable local laws such security checks may require disclosure of personal information including criminal record declaration right to work personal identification and work history. No worries though well handle it according to local privacy laws and keep your info safe. Questions Feel free to reach out!

Remote Work :

Yes

Employment Type :

Full-time