Security Supervisor

Anchor Group Services is seeking an experienced and professional Security Supervisor to join our team at Brunel Shopping Centre Swindon. This is an excellent opportunity for a motivated security professional to take a leading role in delivering a safe secure and welcoming environment for customers tenants visitors and staff.

As Security Supervisor you will be responsible for supervising the day-to-day security operation supporting and leading the on-site team and ensuring the highest standards of service delivery are maintained at all times. You will act as a key point of contact for both the client and security personnel ensuring all site procedures health and safety requirements and company policies are consistently followed.

The successful candidate must hold a valid SIA Door Supervisor Licence as a minimum with a CCTV Licence being desirable. The ideal candidate will demonstrate strong leadership skills excellent communication abilities and a proactive approach to managing incidents customer service and operational performance within a busy retail environment.

Duties include:

• Protecting the clients property people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AIs) and site-specific procedures
  
• Preventing losses and damage by reporting irregularities; informing offenders of policy and procedures
  
• Ensure all emergency procedures are followed and lead/coordinate effective/evacuations/protocol if required.
  
• Follow all escalation procedures with Anchor Group Services and Centre Management.
  
• Assisting the Control Room and CCTV operation including all files and documentation to meet all data protection requirements of GDPR reporting to the Regional Operations Manager and the Data Processor (Centre Manager).
  
• Oversee all day-to-day Security operations ensuring effective key/equipment control.
  
• Ensure security patrol schedules are being followed.
  
• Manage contractor work permit procedures.
  
• Ensure all necessary health and safety inspections/patrols are completed to maintain compliance of site procedures.
  
• Reporting all incidents accidents damage and near missed to the management team (Client) immediately via verbal communication followed by a detailed investigation report.
  
• Ensure all defects are reported.
  
• Actively maintain a safe helpful and secure environment for staff customers visitors and the Centres tenants.
  
• Deal with customer queries and complaints quickly and efficiently and escalating when required to a senior manager in which it applies reporting all cases.
  
• Prepare KPI information for centre management.