Secure Support Engineer

This is an interesting and varied role where you will be responsible for support our UK users based outside of London. The role will allow you to develop your skills in areas such as excellent customer services automation problem-solving skills and secure IT support.

The successful candidate will work within a wider team to maintain a strong security stance following strict processes and support to ensure the integrity of all IT services. Confident in deploying and operating a variety of systems to ensure that all environments are available secure and operating as expected.

Key responsibilities include:  

• Being the first point of contact for users in a secure environment dealing with a variety of requests that may need to be escalated
• Providing technical support/input to team projects
• Creating clear and concise reports to demonstrate the usage of our environments
• Following strict process on data management
• Supporting business critical systems
• Availability on-site 5 days a week with some travel to other offices

Hybrid working - our approach is to be in the office or on client site a minimum of 2 days per week. However the actual time you spend and where you spend it will vary by role or assignment including up to 5 days per week on a client site.

Qualifications :

• Experience working in a customer facing IT support role handling support tickets and interacting with colleagues of varying seniority and IT proficiency levels.
• Knowledge of Windows Operating systems Azure Office 365 and Intune.
• Preferably experience managing platforms within Azure specifically Azure Virtual Desktops.
• A keen eye for detail with the ability to follow and produce clear concise documentation.
• Ability to communicate at all levels of an organisation with the ability to work effectively as part of a team

ESSENTIAL REQUIREMENT:

Candidates must possess UK single-nationality and have resided in the UK for a minimum of 5 years to obtain the security clearance level needed for this role. Candidates without this cannot be considered.

We know the skill-gap and somewhat need to tick every box can get in the way of meeting brilliant candidates so please dont hesitate to apply wed love to hear from you.

Apply today by completing our online application

Please be aware that some of our UK roles at PA Consulting require a UK security clearance.

All PA people are required to undergo background checks and to achieve the Baseline Personnel Security Standard however some UK roles also require higher levels of National Security Vetting where applicants must have at least 5 years of continuous residency in the UK.

We therefore ask that you only apply if you meet the residency requirements (i.e. you are a British citizen or have been resident in the UK for the past 5 years) as this is the prerequisite for a security clearance. If youre unsure about your eligibility we encourage you to review the UK Governments guidance on security vetting before applying.

Additional Information :

Life At PA encompasses our peoples experience at PA. Its about how we enrich peoples working lives by giving them access to unique people and growth opportunities and purpose led meaningful work. 

Our purpose guides how we work with our clients and our teams and support our communities to deliver insight and impact solving the worlds most complex challenges. Were focused on building a workplace that values human difference and diverse mindsets and a culture of inclusion and equality that unlocks the potential in our people so everyone can be their best self. 

Find out more about Life at PA here. 

We are dedicated to supporting the physical emotional social and financial well-being of our people. Check out some of our extensive benefits: 

• Health and lifestyle perks accompanying private healthcare
• 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days 
• Generous company pension scheme 
• Opportunity to get involved with community and charity-based initiatives 
• Annual performance-based bonus 
• Tax efficient benefits (cycle to work give as you earn) 

Were committed to advancing equality. We recruit retain reward and develop our people based solely on their abilities and contributions and without reference to their age background disability genetic information parental or family status religion or belief race ethnicity nationality sex sexual orientation gender identity (or expression) political belief veteran status or any other range of human difference brought about by identity and experience. We welcome applications from underrepresented groups. 

Adjustments or accommodations - Should you need any adjustments or accommodations to the recruitment process at either application or interview please contact us on  

#LI-AG1

Remote Work :

No

Employment Type :

Full-time