SCONTechnical Publications Application SupportStevenage

Role Technical Publication (TechPub) application support
Technology S1000D CSDB platforms
Location Stevenage UK
Business Unit MFGADM
Compensation Competitive (including bonus)

Job Summary

The Technical Publications Application Engineer is responsible for the support administration maintenance enhancement and continuous improvement of Technical Publications systems and applications across the enterprise. This role serves as the technical subject matter expert for Technical Publications platforms supporting end-to-end authoring validation publishing content management and distribution processes.

The successful candidate will possess extensive experience in Technical Publications standards including S1000D XML-based authoring environments CSDB management publishing workflows and integrations with Product Lifecycle Management (PLM) and enterprise systems. The role requires a combination of application support systems administration troubleshooting process optimization stakeholder engagement and technical solution delivery.

Location & Security Requirements

• Candidates who have previously held Security Check (SC) Clearance or are eligible to obtain SC Clearance will be preferred.
• Should be based within reasonable commuting distance of Stevenage United Kingdom or be willing to travel regularly to the Stevenage office/customer site as required.

Key Responsibilities

• Provide application support and administration for Technical Publications platforms and associated toolsetssuch asBoeing Spectrum Publisher Inmedius RWS XPP TrilogiView TrilogiBuild MediaWiki
• Investigate diagnose and resolve complex application workflow and publishing issues.
• Perform root cause analysis and implement permanent corrective actions.
• Support incident problem and change management activities.
• Monitor system performance availability and application health.
• Coordinate with software vendors and internal IT teams to resolve technical issues.
• Act as a Subject Matter Expert (SME) for S1000D standards and technical publication processes.
• Administer and maintain Common Source Database (CSDB) environments.
• Support automated and manual publishing processesapplication upgrades patches and new releases.

Required Skills/Experience:

• Proven experience in supporting Technical Publications applications in Aerospace Defence Rail Automotive or similar regulated industries.
• Experience supporting S1000D environments and CSDB platforms.
• Application Management Services (AMS) experience in a managed services or enterprise support environment.
• Understanding of ITIL-aligned incident problem change release service request configuration and knowledge management processes.
• relevant IT experience including hands-on AMS/application support for enterprise applications.
• Experience supporting multiple COTS/business applications; exposure to multiple tools such asBoeing Spectrum Publisher Inmedius RWS XPP TrilogiView TrilogiBuild MediaWiki or similar is preferred.
• XSLT and XML technology knowledge is preferred.
• Document publishing workflow knowledge and Aerospace documentation experience are good to have
  Strong troubleshooting skills across application interface data access configuration and environment issues.
• Working knowledge of ITSM/ticketing tools CMDB practices SLA/KPI reporting dashboarding and operational governance.
• Ability to analyse logs coordinate with infrastructure/database/security teams and manage dependencies with product vendors.
• Good understanding of patching vulnerability remediation application maintenance certificate tracking and service account governance.
• Basic SQL/database understanding and awareness of integrations APIs job scheduling file transfers and application interfaces.
• Experience working with onsite offshore and third-party teams in a structured support model.

Personal Skills
Besides the professional qualifications we respect and place equal importance to the candidates personality which facilitates success in customer environments. Few traits we look for are:

• High analytical skills
• A high degree of initiative flexibility and adaptability
• High customer orientation
• Good team engaging skills
• Quality awareness
• Good verbal and written communication skills
• Transparency and Integrity

About Infosys
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 59 countries to navigate their digital transformation.
With over four decades of experience in managing the systems and workings of global enterprises we expertly steer clients in 59 countries as they navigate their digital transformation powered by cloud and AI. We enable them with an AI-first core empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills expertise and ideas from our innovation ecosystem. We are deeply committed to being a well-governed environmentally sustainable organization where diverse talent thrives in an inclusive workplace.

All aspects of employment at Infosys are based on merit competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer