Salesforce Consultant Service Cloud (mfx)

As a Salesforce Consultant specialising in Service Cloud you will work closely with clients to transform their customer service operations using Salesforceâs industry-leading tools. Youâll play a key role in designing configuring and delivering tailored solutions that improve efficiency customer satisfaction and Agent productivity. Youâll support a wide variety of clients across industries helping them get the most out of Service Cloudâs powerful capabilities.

• Implement features such as Case Management Omni-Channel Routing Knowledge and Entitlements
• Translate business requirements into scalable Salesforce configurations and workflows
• Collaborate with cross-functional teams to deliver high-impact projects on time
• Conduct workshops and training sessions for users and stakeholders
• Support go-lives and post-deployment enhancements
• Document solutions and contribute to internal best practices and knowledge sharing

• 2â3 years of hands-on experience implementing Salesforce Service Cloud
• Strong understanding of service processes such as case lifecycle SLAs escalation and support metrics
• Experience with features such as Omni-Channel Knowledge Base Macros and Email-to-Case
• Ability to translate business requirements into functional and technical solutions
• Strong communication and stakeholder management skills
• Salesforce certifications such as Service Cloud Consultant or Administrator are a plus
• Experience with automation tools like Flows and OmniStudio is advantageous
• AI is not a trend for you but a firmly established part of how you work. You use AI tools confidently and enjoy continuously discovering new possibilities and integrating them into your everyday work