Sales Support Analyst

Sales Support Analyst

London UK Full-time Hybrid

Where industry intelligence is going next and whos building it

For over five decades the worlds most sophisticated institutions have relied on IBISWorld to navigate uncertainty identify opportunity and stay ahead of change. Banks consulting firms governments: when the stakes are high and the answer has to be right they come to us.

That trust is our legacy and its our starting point. Were advancing beyond traditional research into AI-enabled actionable intelligence embedding human-verified insight directly into the workflows our clients live in so they can see further and decide faster. The ground is shifting in our industry and we are the ones moving it.

Youd be joining at the most exciting moment to do so.

Why this role right now

Were at an exciting stage of growth across the UK and Europe and were investing heavily in how we enable our sales teams to succeed. As our business grows so does the opportunity to use data technology and smarter processes to help our people sell better sell faster and focus on what matters most: building great client relationships.

This isnt a back-office support role. Its a highly visible position at the centre of our commercial organisation. Youll work directly with sales leadership marketing IT and our global operations teams to uncover insights improve systems and drive projects that have a genuine impact on revenue performance.

Were looking for someone who is naturally curious loves solving problems and gets excited by finding better ways of doing things. Youll have the freedom to challenge the status quo bring fresh ideas to the table and help shape how sales enablement evolves within the business.

What youll own

Youll sit at the centre of our commercial organisation helping our sales teams sell better sell faster and make smarter decisions. Your mission is simple: turn data into insights insights into action and action into commercial results. This role blends analytics technology process improvement and enablement. Youll help uncover opportunities remove friction from the sales process and ensure our teams have the tools and information they need to perform at their best.

• Own the quality and effectiveness of our sales data reporting and enablement processes
• Build and maintain dashboards reporting and analysis that help leaders make better commercial decisions
• Identify trends opportunities and performance drivers hidden within our data
• Manage and continuously improve lead management routing and qualification processes
• Support and administer our sales technology stack including Salesforce Gong LinkedIn Sales Navigator and other enablement tools
• Partner with sales leaders to improve productivity pipeline performance forecasting and execution
• Train support and enable team members to get more value from our systems and data
• Identify process bottlenecks and implement solutions that improve efficiency and effectiveness
• Collaborate with Marketing IT MIS HR and global Revenue Operations teams on strategic projects
• Bring fresh thinking curiosity and creativity to how we work helping us continuously improve

Help shape our London office experience

While the majority of your time will be focused on enabling our commercial teams youll also help ensure our London office remains a productive welcoming and well-organised environment.

• Coordinate office events team celebrations and local initiatives that help foster a strong culture
• Manage office supplies orders and deliveries to keep the office running smoothly
• Act as a key point of contact for building management and workplace-related enquiries
• Coordinate maintenance requests and office improvements when needed
• Support local onboarding and office-based initiatives
• Provide general operational support to help create a great experience for employees and visitors alike

This is a small but important part of the role. Were looking for someone who enjoys taking ownership notices the little things and takes pride in creating a workplace where people can do their best work.

Who thrives here

We hire for potential and mindset as much as experience. The people who do their best work at IBISWorld tend to:

• Be naturally curious and enjoy solving problems
• Get excited by finding patterns in data and turning them into meaningful business insights
• Embrace change and thrive in fast-moving environments
• Take ownership and look for opportunities to improve things without being asked
• Balance analytical thinking with creativity and fresh ideas
• Love learning new technologies systems and ways of working
• Build strong relationships and collaborate across different teams
• Question assumptions and use evidence to guide decisions
• Stay organised and composed when juggling multiple priorities
• Have a genuine passion for helping others succeed

If youre someone who enjoys working out how things can be better than they are today youll fit right in.

What youll bring

Were deliberately focused on finding the right person not a perfect list of credentials.

• Experience working with data reporting analysis or business operations
• Strong attention to detail and a passion for data accuracy
• Excellent problem-solving and analytical skills
• Confidence working with stakeholders across different teams and levels of the business
• Strong written and verbal communication skills
• The ability to translate data into practical recommendations and actions
• A proactive attitude and willingness to take ownership of projects
• Strong organisational skills and the ability to manage multiple priorities

Bonus points if you have

• Experience with Salesforce or another CRM platform
• Exposure to sales operations revenue operations business analysis or enablement
• Experience building reports dashboards or working with data visualisation tools
• Familiarity with sales technology platforms such as Gong LinkedIn Sales Navigator or similar
• Experience supporting sales or customer-facing teams

Dont have all of the above

Thats okay.

If youre eager to learn enjoy working with data and want to build your career in a commercial and technology-focused role wed love to hear from you. We can teach systems and tools. Curiosity drive and a growth mindset are harder to find.

The offer

This is a career-building opportunity with significant exposure to senior leaders global projects and the commercial engine of a growing business.

Youll gain hands-on experience with leading sales technologies learn how high-performing revenue teams operate and have the opportunity to make a visible impact from day one.

Beyond that youll join a team that values initiative rewards curiosity and gives people the freedom to improve how things are done. Your ideas wont disappear into a suggestion box. If they make sense well help you bring them to life.

Were looking for someone who wants more than just another reporting role. If youre excited by the idea of solving commercial problems learning quickly and helping a sales organisation perform at its best wed love to speak with you.