Sales Office Manager

Biggleswade 35000 - 40000 Full-Time Permanent

Are you an experienced fenestration professional with strong technical knowledge of windows and doors and experience managing a busy sales processing or technical office

Were recruiting for a growing premium manufacturer looking for a hands-on Technical & Sales Office Manager to take ownership of its sales office order processing technical support and aftersales functions.

This is much more than an office management role. Youll combine technical window and door knowledge with people management customer service and commercial awareness helping to improve processes develop the team and ensure orders are right first time.

• Managing the day-to-day running of the sales and technical office.
• Leading and developing the quotations order processing and aftersales teams.
• Overseeing customer quotations and orders from initial enquiry through to production.
• Checking specifications and ensuring orders are technically accurate before manufacture.
• Coordinating production capacity workflow and customer delivery commitments.
• Providing technical advice and support to customers and colleagues.
• Managing customer and aftersales issues identifying root causes and reducing repeat problems.
• Setting KPIs and driving team performance productivity and accountability.
• Reviewing processes and introducing improvements to increase efficiency accuracy and customer service.
• Working closely with sales production and senior management as the business continues to grow.

Youll already have strong experience within the window door or wider fenestration industry and understand the technical detail behind quoting processing and manufacturing window and door products.

Ideally youll bring:

• Proven experience within the fenestration/window and door industry.
• Experience managing a sales processing or technical office.
• Strong technical knowledge of window and door products and specifications.
• Experience quoting and processing windows and doors.
• Understanding of manufacturing processes capacity planning and workflow.
• Previous team management and development experience.
• Strong customer service and problem-solving skills.
• Commercial awareness with a focus on performance and results.
• Excellent attention to detail and a right first time approach.
• Experience with Window Designer or similar window and door processing/configuration software would be a significant advantage.

Youll be joining an established but growing premium manufacturer at an exciting stage of its development. This is an opportunity to take genuine ownership of your function rather than simply maintaining existing processes.

Youll have the scope to improve systems develop your team influence operational performance and shape how the business supports its customers as it grows.

If you have strong window and door industry experience and youre ready for a role where you can combine your technical knowledge with leadership and commercial responsibility wed love to hear from you.