Reverse Logistics Performance Manager

Help Shape the Future of Smarter Energy

At Calisen were playing a vital role in the UKs energy transition. Were looking for an experienced Reverse LogisticsPerformance Manager to take ownership of our reverse logistics operation and drive excellence across our logistics partner network.

This is a fantastic opportunity for someone who thrives on improving operational performance influencing suppliers and creating innovative solutions that maximise asset recovery and support sustainable business outcomes. Youll play a key role in ensuring returned metering assets are managed efficiently compliantly and cost-effectively while helping to build a scalable reverse logistics capability for the future.

Whats in it for You

At Calisen we recognise that our people are at the heart of our success. Thats why we offer a comprehensive benefits package designed to support your wellbeing financial security and career development.

• Competitive Salary with an annual salary review ensuring your contribution is recognised and rewarded.
• Birthday Off because your special day should be celebrated.
• Life Assurance providing cover of 4x your annual salary for added peace of mind.
• Enhanced Maternity & Paternity Leave to support you and your family through lifes biggest moments.
• My Rewards Platform offering exclusive discounts from hundreds of leading retailers.
• 22 Days Annual Leave plus bank holidays increasing with length of service.
• Company Sick Pay to provide support during unexpected health challenges.
• Pension Scheme helping you plan for a secure future.
• Electric Vehicle Salary Sacrifice Scheme supporting a greener more sustainable lifestyle.
• Medicash Benefits Programme giving you access to healthcare cashback discounts and wellbeing support.
• 24/7 Employee Assistance Programme (EAP) providing confidential support whenever you need it.
• Professional Growth Opportunities within a growing market-leading organisation where you can develop your skills and progress your career.

Whether youre passionate about operational excellence sustainability data-led decision making or supplier performance youll have the opportunity to make a real impact while developing your career in a business helping to deliver the UKs transition to smarter energy solutions.

The Role

Reporting to the Head of Logistics & Fleet within the Supply Chain & Logistics function youll lead the development of our reverse logistics strategy governance framework and performance management approach. Youll also oversee the performance of key third-party logistics and service partners ensuring they consistently meet contractual operational commercial and compliance expectations.

Youll work closely with teams across Field Operations Logistics Warehouse Operations Asset Management Finance Procurement Compliance Sustainability and external partners to continually improve the end-to-end asset return journey.

Key Responsibilities

• Own and develop the reverse logistics operating framework including governance standards performance management and continuous improvement initiatives.
• Lead strategic supplier and third-party logistics performance management ensuring service delivery supports current and future business requirements.
• Develop and maintain the reverse logistics roadmap identifying opportunities to improve capability technology process efficiency and asset recovery outcomes.
• Monitor and report on operational performance across meter returns refurbishment repair recycling and disposal processes.
• Ensure returned electricity and gas metering assets are accurately received tracked recorded and processed in accordance with industry and business requirements.
• Drive performance improvements by identifying root causes of operational issues and implementing sustainable solutions.
• Produce insightful reporting dashboards and performance scorecards covering service cost compliance and environmental outcomes.
• Maximise value recovery through effective disposition decisions including reuse repair refurbishment recycling and certified disposal.
• Ensure compliance with health and safety standards environmental legislation waste management obligations and data security requirements.

What Were Looking For

Were keen to hear from candidates who have experience in reverse logistics asset recovery field logistics warehouse operations supply chain management or operational performance environments particularly within utilities energy smart metering telecommunications engineering or similarly asset-intensive sectors.

Essential Experience & Skills

• Strong background in reverse logistics asset recovery or supply chain operations.
• Experience managing suppliers logistics providers and service partners against KPIs and service level agreements.
• Ability to analyse operational data identify trends and translate insights into practical improvement plans.
• Experience supporting supplier performance management and governance processes.
• Excellent stakeholder management and influencing skills.
• Strong commercial awareness with the ability to balance cost service compliance and customer outcomes.
• Advanced Microsoft Excel and performance reporting capabilities.
• A continuous improvement mindset and experience driving operational change.

Desirable

• Knowledge of smart metering assets and associated industry relationships.
• Experience with Power BI ERP warehouse management or asset management systems.
• Professional qualifications such as CILT APICS Lean Six Sigma PRINCE2 or related operational certifications.
• Interest in sustainability and supporting Net Zero objectives.

Why Join Calisen

This is an exciting opportunity to help shape and optimise a critical function within a growing business at the forefront of the UKs energy transition. Youll have the autonomy to influence strategy improve operational performance enhance supplier partnerships and deliver meaningful commercial and environmental benefits across our reverse logistics network.

If youre passionate about operational excellence continuous improvement and building capability for the future wed love to hear from you.

Please note: All successful candidates must pass a criminal record check provide us with 5 years work references and prove their eligibility to work in the UK.

IND456

Calisen plays a leading role in managing essential energy infrastructure that supports a smarter more sustainable future for everyone. Through smart metering installation data services and solar were helping homes and businesses move towards cleaner more efficient energy.

Whatever your background or experience your Calisen career could be just around the corner. Research shows some groups of people may hesitate to apply unless they meet every single requirement. If youre excited about a role we encourage you to apply even if you dont tick every box. You might be exactly who were looking for! Our people are our greatest strength. Calisen is an equal opportunities employer:We value honesty empathy and collaboration and we believe that different perspectives and experiences help us succeed. Our commitment is to fairness inclusion and creating an environment where everyone can thrive.

We use some artificial intelligence (AI) tools to support parts of our recruitment process. These tools are designed to assist our Talent team not replace them. Every decision is reviewed and made by our people. If youd like to know more about how your data is used please get in touch with us at any time.