Retail Supervisor (Leeds United)

Fanatics Commerce is the global leader in licensed sports merchandise operating a vertically integrated platform that designs manufactures and delivers officially licensed apparel jerseys headwear and collectibles for major leagues teams and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital in-venue and retail Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the worlds most iconic sports properties.

At Fanatics we bring our BOLD Leadership Principles to life every day - building championship teams obsessing over fans acting with entrepreneurial speed and delivering with a determined and relentless mindset.

As we continue to scale our global platform the Retail Supervisor will play a critical role in leading front-line selling and delivering world-class game day fan experiences.

ROLE OVERVIEW
The Retail Supervisor plays a critical role in the store and/or venue assisting the Management Team with creating the ultimate game day and shopping experience for fans by leading the front-line selling effort. The Retail Supervisor drives results through effective communication team building and execution of sales and operations plans utilizing business metrics including revenue targets per cap and UPT to inform decision making. The Retail Supervisor delivers business and fan impact through BOLD leadership and execution excellence leveraging data automation and AI-enabled insights.

HOW WILL YOU DRIVE IMPACT
Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes.

Team & Leadership Impact (Build Championship Teams)

Cross-Functional Leadership:

Partner with the Management Team on daily store operations ensuring seamless coordination across selling back of house and customer service functions.

Communicate expectations clearly for assignments and projects to all employees under your supervision ensuring alignment and accountability.

People Leadership:

Provide onboarding support and ongoing training to new and existing associates building a high-performing fan-first team culture.

Deliver timely constructive feedback to associates based on observed performance fan feedback and knowledge of the work environment.

Fan & Customer Impact (Obsessed with Fans)

Lead customer engagement on the floor modeling and coaching world-class service standards that create memorable game day and shopping experiences.

Train the store team to consistently deliver fan-first interactions that reflect the passion and energy of the Fanatics brand.

Use fan feedback and floor observations to continuously raise the bar on service quality and associate performance.

Champion a store environment where every fan feels welcomed valued and served with enthusiasm.

Innovation & Problem Solving (Limitless Entrepreneurial Spirit)

Utilize business metrics including revenue targets per cap and UPT to identify opportunities and make informed data-driven decisions on the selling floor.

Identify process improvements in stockroom organization and back of house operations to drive efficiency and readiness.

Contribute fresh ideas and solutions to support the Management Team in evolving the in-store fan experience.

Embrace new tools technologies and ways of working that improve store performance and team productivity.

Ownership & Execution (Determined & Relentless Mindset)

Take ownership of the day-to-day running of the store ensuring operational standards are met consistently and with urgency.

Drive sales results by executing sales and operations plans with precision meeting or exceeding store financial targets including retail sales and profit.

Maintain stockroom organization and support back of house operations to ensure product availability and a seamless front-of-house experience.

Deliver against timelines and commitments with a determined results-oriented mindset even in high-pressure game day environments.

AI & DIGITAL CAPABILITY
We are building a future-ready organization. This role is expected to:

Apply AI and technology to improve efficiency quality and outcomes

Use data and digital tools to inform decisions and enhance performance

Demonstrate curiosity and adaptability in adopting new technologies and ways of working

Contribute to a culture of innovation and continuous improvement

CAPABILITIES & EXPERIENCE YOU BRING
Required Qualifications:

Proven experience at supervisor level senior retail assistant or above within a high-street or comparable retail environment.

High fashion background with merchandising experience with a strong eye for presentation and product placement.

Demonstrated experience delivering against customer-focused KPIs in a fast-paced retail or venue setting.

Working understanding of profit and loss with the ability to utilize business metrics to influence decisions on the floor.

Strong communication skills with the ability to set clear expectations provide meaningful feedback and motivate a team.

Highly organized with the ability to manage competing priorities deliver to timescales and maintain operational standards.

Enthusiastic positive and committed team player with a genuine hunger for personal and professional development.

WORK LOCATION
On-site: Your work location will be onsite in Trinity Leeds.

At Fanatics we operate with a BOLD mindset - We Build Championship Teams were Obsessed with Fans we embrace a Limitless Entrepreneurial Spirit and we approach every challenge with a Determined and Relentless Mindset. If youre ready to contribute to a dynamic fast-paced environment that thrives on collaboration and growth we want you to be part of our team.

ABOUT US
Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce Fanatics Collectibles and Fanatics Betting & Gaming allowing sports fans to Buy Collect and Bet. Through the Fanatics platform sports fans can buy licensed fan gear jerseys lifestyle and streetwear products headwear and hardgoods; collect physical and digital trading cards sports memorabilia and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties including major national and international professional sports leagues players associations teams colleges college conferences and retail partners 2500 athletes and celebrities and 200 exclusive athletes; and over 2000 retail locations including its Lids retail stores. Our more than 22000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

ABOUT THE TEAM
Fanatics Commerce is a leading designer manufacturer and seller of licensed fan gear jerseys lifestyle and streetwear products headwear and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues teams colleges and associations globally as well as its flagship site .

Fanatics Commerce has a broad range of online sports venue and vertical apparel partnerships worldwide including comprehensive partnerships with leading leagues teams colleges and sports organizations across the worldincluding the NFL NBA MLB NHL MLS Formula 1 and Australian Football League (AFL); the Dallas Cowboys Golden State Warriors Paris Saint-Germain Chelsea FC and Tokyo Giants; the University of Notre Dame University of Alabama and University of Texas; the International Olympic Committee (IOC) England Rugby and the Union of European Football Associations (UEFA).

At Fanatics Commerce we infuse our BOLD Leadership Principles in everything we do:
Build Championship Teams
Obsessed with Fans
Limitless Entrepreneurial Spirit
Determined and Relentless Mindset

By submitting your application you agree to our terms of service and acknowledge you have read ourCandidate Privacy Policy.

Fanatics will never ask candidates for money banking information or other sensitive personal information as part of the interview process. If you receive a suspicious message claiming to be from Fanatics recruiting please do not respond and report it here.