Retail Store Supervisor

Retail Store SupervisorJob DescriptionReality Enterprise Ltd T/A CEX is a market-leading technology retailer specialising in buying selling and exchanging a range of technology and entertainment products. We are currently seeking a Retail Store Supervisor for our Sunderland store. The Store Supervisor will be responsible for delivering exceptional customer service through effective communication and interacting with customers on a daily basis whilst working alongside the rest of the management team to ensure optimal operations of the store and Duties and Responsibilities:Sets an example and encourages staff to meet and exceed the companys goals and objectiveExceed your targets and bring fresh ideas to the businessEnsure the store is opened/closed in line with the policyMonitors staff on the tillsAssists store management to achieve store goals and targetsTrains and supports staff setting goals where appropriateMaintains a positive team environment to ensure successResponds to customer issues in a professional mannerMaintains the supervisor email account by actioning all emails on a daily basisEnsure daily processes listed below are being adhered to:-MerchandisingRelabellingStock ChecksE-comTestingEnsure complies with the store standards:-Daily/weekly/monthly paperworkStock control - proficient in RMA/blocked phone processesLoss Prevention - Investigate stock issuesAssists in housekeeping standardsCompetencies:Strong communication skillsReliableConstructive problem solving abilitiesIntegrity and strong work ethicAbility to work in a team environmentCustomer service sales and people orientedProactiveOrganisational skillsKnowledge Skills & QualificationAble to prioritiseFlexible and adaptable to the needs of the organisationProblem-solving and decision-making aptitudeAble to handle multiple priorities at one timeWage: 13.01 per hour32 Hours per week plus overtimeBenefitsCasual DressCompany eventsEmployee discountBonus Scheme