Restoration Technician

The Restoration Technician plays a key role in restoring homes affected by fire or flood ensuring customers can safely return to their properties as quickly and confidently as possible. The role focuses on delivering high-quality mitigation restoration and customer care that supports insurer expectations and provides a smooth reassuring experience for affected homeowners.

• Accurate and Insightful Damage Assessment:

Assess the extent and type of fire or water damage to enable clear accurate restoration decisions.

• Efficient and Effective Restoration Planning:

Develop and deliver safe and practical restoration plans to ensure a smooth and prompt handover to reinstatement team.

• High-Standard Water and Fire Mitigation:

Perform mitigation tasks such as water extraction wet and contaminated material strip-out soot decontamination and drying equipment setup.

• Clean Safe and Habitable Environments:

Complete decontamination sanitising deodorising and debris removal to restore safe conditions of properties.

• Clear Accurate Documentation:

Maintain a detailed log of works completed including recording accurate moisture readings update insurance systems produce floorplans and support claim processes.

• Positive and Supportive Customer Experience:

Communicate clearly with customers adjusters and colleagues providing reassurance and updates.

• Consistent Safety and Compliance Adherence:

Follow safety protocols and PPE requirements ensuring a safe working environment.

• BDMA and/or IICRC certifications (WRT FSRT AMRT etc.) (Desirable)
• Valid drivers license

• 28 days Annual Leave
• Annual Pay Review
• Workplace Pension Scheme
• Life Insurance
• Health Cash Plan
• Employee Assistance Programme
• Induction and E Learnings
• Annual Flu vaccination
• Full Uniform
• Eye Test