Resource Planning Analyst

At Intrum you will grow by making a difference. You will do it in a highly international environment and in a supportive culture where effort counts.

Staying ahead is everyones job.

As the market leader its up to us to stay ahead. To shape the industry. To set new standards. And wherever in the world yourIntrumcareer path takes you whatever role you play youll be contributing to growth innovation and impact that makes a real difference.

We are looking for a proactive and strategic Resource Planning Analyst to join our this role you will focus on planning aheadlooking days weeks and months into the futureto ensure operational readiness and efficiency. Youll be responsible for resource planning forecasting and scheduling using data-driven insights to help the business stay ahead of demand and support informed decision-making across customer operations.

What will you be doing

• Forecast short medium and long-term demand using data trends and business insight.

• Translate forecasts into clear resource requirements (FTE and skill mix).

• Build and maintain capacity plans to ensure optimal staffing levels.

• Create and manage schedules shift patterns and rotas aligned to demand.

• Monitor performance through variance analysis and continuous reforecasting.

• Provide data-driven recommendations on hiring training and resource allocation.

• Maintain and optimise workforce management (WFM) systems.

• Partner with operational leaders to align plans with business objectives.

• Lead staffing and planning discussions providing insight and influencing decision-making.

• Identify opportunities to improve forecasting planning and scheduling processes

• Devoted to the FCA principle of Consumer Duty by ensuring we are driving good customer outcomes across all aspects of services that have potential to impact our customers.

What were looking for:

• Previous experience in resource planning forecasting or workforce management within a contact centre or operational environment

• Experience using workforce management systems and reporting tools.

• Proven ability to build forecasts schedules and resource plans.

• Proven ability to operate under pressure with conflicting priorities tight deadlines and stakeholder needs.

• Strong analytical and numerical capability with attention to detail.

• A continuous improvement approach with a drive to optimise performance.

• Skilled in analysing and interpreting MI and data to proactively identify issues and drive effective solutions.

What we offer: At Intrum we offer not only a challenging and rewarding career but also:

• Lifestyle: A competitive salary and attractive benefits package including 33 days holidays including bank holidays upon commencement with the ability to buy more or sell back. You can participate in gadget schemes. Contributory workplace pension scheme. Additionally youll get an extra day to celebrate your birthday.

• Opportunities to grow: Youll receive training and coaching for your personal development/progression and employee recognition programmes to help you grow in your career.

• Health: Youll have access to private medical insurance life assurance and more.

• Wellbeing: Youll enjoy discounts on gym memberships cycle to work schemes and a 24/7 employee assistance programme. Youll also have sociable working hours and breakfast/ snacks provided in the office.

• Supportive open and value-driven culture: Ethics. Dedication. Solutions. Empathy. Our values arent just words hanging in the reception. They guide us all daily. Its what makes our culture inclusively open inspiringly supportive and rich in diverse perspectives. Its why Intrum is a natural home for people ready to make a difference. And its why people like you recognise this is the place to do just that.

How to apply:

If you are interested in this position and believe you have the right experience please send your English CV via the apply button. Are you curious and have some questions Youre welcome to contact our recruitment team for more information.

At Intrum we strive to create a diverse and inclusive workplace. We encourage applicants from all backgrounds to apply.

If a person with disabilities is put at a disadvantage compared to a non-disabled person we have a duty to make reasonable changes to our processes. If you need a change to be made so that you can make your application you should contact Intrum Talent Acquisition team via as soon as possible before the closing date to discuss your needs.

About Intrum:

Enabling financial health for people businesses and society.

Intrumis Europes leading credit management services provider helping businesses secure paymentswhile supporting consumers in regaining financial stability across 20 European countries.

With 9000 dedicated employees we work every day to create sustainable financial solutions.

AtIntrumwe consider everybody to be a leader. We lead ourselves whencollaborateto meet the needs of our clients and customers. We are all accountabletoour actions as well as trust and care for each other. This makes us all leaders independent of role or responsibility and this is reflected in our 3 leadership principles: Deliver Impact InspireTrustand Embrace Growth.

We are an equal opportunities employer and authorised and regulated by the Financial Conduct Authority. We will conduct credit fraud criminal record right to work and reference checks as part of our pre-employment should not be bankrupt have any outstanding county court judgments on your credit file. You must not have excessive defaultbalancesand any outstanding debt will be considered on a case-by-case basis.

(Strictly No Recruitment Agencies Please)

Ready to grow by making a difference Apply now and join a team thats leading the way to a sound economy.

Do you feel that you might be the right person Great! Apply now. Looking forward to hearing from you!