Reservations Supervisor

JOIN OUR FAMILY

At RBH we believe our people are our biggest assets andunderstand the value in putting them first. Our approach to diversity in theworkplace health wellbeing sustainability and individuality sets us apartfrom our competitors and is one of the reasons we are rated Top 30 Best Placesto Work in Hospitality! We are passionate about the industry and always on thelookout for new talent to join us on our journey...

We are currently looking for candidates to join us in the roleof Reservations and Events Co-ordinator - Maternity Cover

This new exciting role will form part of the team at the Hamptonby Hilton Manchester City Northern this role you will reportdirectly to the Reservations Events Managerand work closely withthe Director of Sales and Senior Management Team.

What are we looking for

This is a fantastic opportunity for an ambitious individual whois currently in the role or similar with either a reservations/ salesbackground who is ready to take the next step in their career and will ideallybe suited to an individual who will relish in the challenge of a events hoteland working closely with a global brand. This role will also provide you withthe opportunity to engage and work closely with the senior leadership teamacross the hotel Brand and Management Company. We are looking for thesuccessful candidate to possess the following:

Technical Skills:

• Able to assist with and work to set and clear objectives to ensure key milestones are exceeded collectively within the event/sales department.
• Understand clients requirements and effectively handle sales enquiries and bookings
• Able to effectively assist in the follow up of potential sales leads and future business opportunities
• Assist with contract completion
• Computer literate (Microsoft applications) training will be provided for the hotel reservation management system
• Strong administration skills with great planning skills and a good eye for detail is essential
• ONQ knowledge is desirable but not necessary as training will be provided.

Experience required

• Experience in a four-star hospitality industry role within the Reservations Team or Sales Team is preferred
• Ability in electronic proposal fulfilment such as RFQs preferred however training will be given
• Proven experience of ability to work across all levels to maximise the performance of the Hotel
• Proven competent literacy and numerical skills

What will your day look like

• Ensure the house figures are prepared for the daily morning meeting and in the absence of the Reservations and Events Manager present the figures at the meeting.
• Liaise with Reception on any non-arrivals from the previous night and action accordingly.
• To deal with all telephone enquiries in a polite courteous manner in line with company standards.
• To ensure all enquiries are responded to promptly and to convert enquiries into confirmed bookings.
• To pass on any new business enquiries/leads or relevant information to the Sales Department.
• To have a full understanding yourself and assist the teams understanding of all rates packages and special promotions ensuring that the Hotels terms of business are adhered to.
• To have a full understanding of all room types location views configurations and hotel facilities.
• To directly input and monitor all reservations into the Hotel computer system ensuring all information is correct and up to date.
• To ensure all internet/CRO bookings are checked against summary sheets to ensure accuracy.
• To assist with the development and hospitality of local corporate accounts.
• To perform spot checks to ensure correct data input by the reservations team.
• To highlight and manage any key dates in the next 3 months prioritising group chases to maximise occupancy and rate.
• To liaise with the Events Department Manager to ensure the smooth running of the Sales/Events Office.
• To inform the Front Office Manage of any unusual important or VIP bookings at the initial booking stage and alert all relevant departments that may be affected by the booking
• To deal with cancellations and amendments in accordance with company procedures.
• To have knowledge of the local area tourist information and other hotels within the area.

Alongside this were looking for an individual who has:

• A great personality and be genuine approachable attentive and instinctive
• Excellent communication skills
• A desire to be the best with high standards
• Ability to use own initiative as well as work as part of a team
• A willingness to learn constantly improve and energise others to action
• Able to work well under pressure and to be able to work to tight deadlines
• Able to work on multiple projects at the same time

WHAT WE OFFER

You will have access to a benefits package we believe trulyworks for our people and enhances our overall culture...

• Discounted hotel room rates for you and your friends family
• Extra days holiday for your birthday
• Flexible working arrangements
• Pension
• Free meals on duty

To learn more about our full benefits package click here towatch our employee benefits video.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. Webelieve in hiring a diverse workforce and sustaining an inclusive people-firstculture. If at any point throughout our process you require reasonableadjustments please contact.

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