Receptionist

Front of House Team Member

Client Site Location
Pareto FM
Full-Time

Pareto FM is looking for a professional approachable and customer-focused Front of House Team Member to join one of our client sites.

This is a key front-facing role where youll help create a welcoming and professional environment for visitors tenants contractors and colleagues while supporting the smooth day-to-day running of the workplace.

If you enjoy working with people thrive in a busy environment and take pride in delivering excellent service this could be a great opportunity for you.

As a Front of House Team Member youll act as the face of the workplace managing reception services supporting workplace operations and ensuring every visitor receives a positive experience.

This is a varied role combining customer service administration coordination and operational support ideal for someone who enjoys multitasking and working within a professional team environment.

• Acting as the first point of contact for tenants visitors and contractors

• Delivering a professional and welcoming experience at all times

• Managing visitor sign-in procedures and issuing passes where required

• Handling incoming calls emails and general enquiries efficiently

• Responding to workplace requests queries and issues in a timely manner

• Managing internal systems including meeting room bookings and access passes

• Supporting with workplace events and evening setup when required

• Carrying out general administrative duties and maintaining accurate records

• Logging incidents and maintaining site documentation

• Supporting facilities administration reports and compliance paperwork

• Assisting the Workplace Manager with ad-hoc operational support

• Participating in an on-call rota if required

• Strong customer service and communication skills

• Calm professional and proactive approach in customer-facing environments

• Good organisational skills and attention to detail

• Basic IT skills including email and Microsoft 365

• Flexible approach with willingness to support workplace events where needed

• Previous experience within front of house reception facilities or security roles

• Knowledge of Health & Safety or building security procedures

• Experience working within a 5-star customer service environment

• Professional friendly and well-presented

• Reliable trustworthy and security-conscious

• Confident communicator with a positive attitude

• Solutions-focused with strong attention to detail

• Comfortable working independently and as part of a wider team

• Opportunity to work within a professional and supportive environment

• Varied role with exposure to workplace operations and events

• Strong team culture and ongoing support

• Opportunity to develop within a growing FM business