Project Manager L1

Band: B3/C1

Location: Reading United Kingdom

Position: 1

Role Summary

Provide senior project leadership and governance oversight for the ServiceNow CSDM-aligned re-platforming program in an onshore and stakeholder-facing delivery context.

Own the program-level coordination of discovery design approvals milestone readiness cutover planning hypercare oversight and final transition to BAU.

Act as the primary escalation and governance interface for customer-side stakeholders and Wipro leadership on issues affecting scope timeline dependencies or acceptance readiness.

Operate with stronger emphasis on program control stakeholder confidence and commercially aware oversight rather than only execution tracking.

Ensure the offshore and onshore teams remain aligned to milestone commitments delivery evidence requirements and formal acceptance checkpoints defined in the SoW.

Key Responsibilities

Lead governance cadence including status reviews milestone checkpoints escalation handling and structured communication on program health decisions and risks.

Coordinate stakeholder access customer-side dependencies approvals and decision forums needed for discovery design testing training cutover and BAU acceptance phases.

Review and challenge delivery readiness across ITSM/ITOM implementation workstreams CMDB activities documentation completeness KT evidence and transition plans.

Own the elevation of issues relating to quality acceptability business dependency delays or scope ambiguity ensuring mitigation and decision clarity are timely.

Provide leadership in customer-facing reviews where progress solution readiness delivery governance and operational transition path must be clearly articulated.

Must-to-Have Skills

Strong program/project management experience in enterprise technology transformation managed transition or platform implementation programs with significant stakeholder visibility.

Ability to manage governance RAID milestone assurance reporting discipline and escalation in structured delivery environments with formal acceptance criteria.

Good understanding of implementation lifecycle stages such as discovery design build SIT UAT training cutover and hypercare with practical control over interdependencies.

Experience handling senior stakeholder communication and customer-facing discussions where confidence transparency and issue ownership are critical.

Commercial awareness and governance maturity to understand how delays scope changes and readiness risks can impact the success of a fixed-price or milestone-based program.

Good-to-Have Skills

Exposure to ServiceNow transformation programs service management modernization or data/service model initiatives involving CMDB and ITOM dependencies.

Awareness of data-protection or access-readiness considerations such as VDI environment segregation or customer-controlled access dependencies.

Experience managing programs with structured hypercare customer acceptance milestones and downstream BAU transition expectations.

Understanding of change adoption training readiness and stakeholder communication requirements in service operations transformation initiatives.

Ability to contribute to commercial clarifications rate-card discussions or resource profile interpretation where program leadership requires context-setting.

Qualifications & Certifications

Bachelors degree in Engineering Business Information Systems Management or another discipline relevant to enterprise program delivery.

13 years of project or program management experience with strong evidence of governance leadership in complex delivery environments.

PMP PRINCE2 MSP Agile project management or equivalent certifications are strongly desirable for this senior project leadership role.

ITIL Foundation or service management exposure is a strong advantage because the program is highly process- and service-model-driven.

Prior experience in multinational or onshore/offshore-led delivery models is desirable for stronger coordination across geographic delivery layers.

Soft Skills

Excellent executive communication skills for steering-level updates escalations and customer alignment conversations.

Strong leadership presence with the ability to drive confidence resolve ambiguity and maintain governance discipline under pressure.

Good commercial and decision-making judgement when balancing delivery constraints stakeholder expectations and quality risks.

Ability to influence mixed audiences without micromanaging while still maintaining accountability and timely action closure.

High ownership of stakeholder trust delivery credibility and overall governance effectiveness across the lifecycle.