Product Operations Manager, Fixed Term Contract

Were on a mission to make money work for everyone.

Were waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card our product offering has grown a lot in the last 10 years in the UK. As well aspersonal and business bank accounts we offer joint accounts accounts for 16-17 year olds a free kids account and credit cards in the UK with more exciting things to come beyond. Our UK customers can also save invest andcombine their pensions with us.

With our hot coral cards and get-paid-early feature combined with financial education on social media and our award winning customer service we have a long history of creating magical moments for our customers!

Were not about selling products - we want to solve problems and change lives through Monzo

London 53100 - 70000 Benefits 12 Month Fixed-Term Contract

Our Product Operations team

Were looking for a transformation-minded Product Operations Manager who is obsessed with efficiency. Youll sit within Partnerships working at the intersection of Finance Tech and Ops Change.

You will be the Architect of Automation for Partner Ops within Core Banking. Youll spend the first phase of your contract mastering the manual workflows to deeply understand the requirements and the remainder of the contract replacing those workflows with scalable AI-integrated systems. You are someone who understands exactly what is happening under the hood. You know how data moves between systems how APIs talk to each other and how to maintain data integrity across platforms. Youll use this knowledge to help increase overall efficiency and cut out unnecessary manual processes.

Youll play a key role by...

• Process Auditing & Mapping: Deep-diving into the way we do things now (invoicing reconciliations and reporting) to identify patterns ripe for AI-led automation.
• Building the Automation Layer: Use AI tools LLMs and workflow automation to transition manual trackers into self-healing automated systems.
• Interim Operational Execution: While you build the future youll ensure the present stays on trackmanaging invoicing reconciliations and governance logs with high precision.
• Stakeholder Engineering: Working with Product and Tech teams to ensure your automated solutions integrate with our core banking systems.
• Governance 2.0: Moving our risk and compliance tracking from manual spreadsheets to automated always-on dashboards.
• Documentation as Code: Creating the SOPs for the new automated world ensuring that how it works is as clear as what it does.

Wed love to hear from you if

• You are an Automation First thinker: When you see a repetitive task your first instinct is to write a script use a prompt or build a flow.
• You have high Ops IQ: You understand how money moves how reconciliations work and why governance matters.
• You are AI-Curious: Youre already building and implementing LLMs (ChatGPT Claude) or automation tools (Zapier Make etc.) to solve everyday problems.
• You have an eye for detail: You can spot a $0.01 reconciliation error in a sea of data.
• Youre a builder not just a maintainer: You arent satisfied with this is how its always been done.

Not ticking every box Thats totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo were dedicated to creating a diverse and welcoming team. If youre passionate about this role and keen to learn and grow with us we encourage you to apply even if you dont have everything thats listed just yet. Drop us your application wed love to hear from you!

Whats in it for you

53100 - 70000

This role is based in our London office

ℹ Please note this will be a 12 month fixed-term-contract

We offer flexible working hours and trust you to work enough hours to do your job well and at times that suit you and your team.

1000 learning budget each year to use on books training courses and conferences.

Plus lots more! Read our full list of benefits.

The application journey has 3 key steps

• 30 min call with the recruiter
• 30 min call with the hiring manager
• 2 hours of technical and behavioural interviews

This process should take around 3-4 weeks - your schedule is really important to us so we promise to be as flexible as possible!

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

Well only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you dont miss out.

#LI-OS1

Equal opportunities for everyone

Diversity and inclusion are a priority for us and were making sure we have lots of support for all of our people to grow at Monzo. At Monzo were embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog 2026 Diversity and Inclusion Report and 2025 Gender Pay Gap Report.

Were an equal opportunity employer. All applicants will be considered for employment without attention to age ethnicity religion sex sexual orientation gender identity family or parental status national origin or veteran neurodiversity or disability status.

If you have a preferred name please use it to apply. We dont need full or birth names at application stage