Product Manager Claims

Product Manager - Customer Journey

Stockport Hybrid - 2 days per week

Up to% bonus benefits

We are recruiting for a Product Manager to join a leading UK insurance organisation and help improve the way customers advisers and brokers access support.

The business receives 100000 calls every month so theres a huge opportunity to improve customer journeys increase self-service and reduce unnecessary calls.

This is a strategic Product Manager role with around 80% Product Management and 20% Product Ownership. Youll be looking 1218 months ahead owning the product strategy and roadmap and driving meaningful business change.

What youll do

• Own the product strategy and roadmap
• Identify ways to improve customer journeys and reduce unnecessary contact
• Use customer feedback and data to identify opportunities
• Work closely with Technology Design Operations and wider business teams
• Manage and influence senior stakeholders
• Lead workshops discovery and product shaping
• Prioritise the backlog based on customer and business value
• Turn business needs into clear requirements and user stories
• Measure the impact of changes and continually improve

What were looking for

• Strong Product Owner and or Management experience
• Proven experience owning product strategy and roadmaps
• Excellent stakeholder management and influencing skills
• Strong Safe Agile experience
• Customer-focused and data-driven approach
• Someone who is comfortable working across the wider business rather than staying in their own lane
• Experience in insurance financial services customer servicing or contact centres would be beneficial

If youre a Product Manager looking for a role where you can make a genuine business and customer impact Id love to hear from you.