Product Implementation Specialist

Humaans is building the next generation of infrastructure for the workplace; software designed for companies that are scaling fast operating globally and pushing into new boundaries.

What started as a system of record has evolved into a broader platform for operating people globally. With Athena our agentic AI layer Humaans moves beyond data management into intelligent orchestration connecting workflows across HR IT Finance and Operations so organisations can act faster and with greater confidence redefining how work gets done.

We work with ambitious teams across Europe and the US from AI-native companies like Lovable Poolside Fyxer AI and Tandem Health to established high-growth organisations scaling internationally and through acquisition including Quantexa Sellpy Manychat Gigs Croud and Threecolts. These teams dont buy software for featuresthey buy leverage. The ability to run faster cleaner and with more control as complexity compounds.

To date weve raised $20m in venture funding from some of the most respected founders operators and funds in technology: Lachy Groom (Physical Intelligence) Stewart Butterfield (Slack) Tobias Lütke (Shopify) Dylan Field (Figma) Jeff Weiner (LinkedIn) Claire Johnson (Stripe) Oliver Jay (OpenAI) Jay Simmons (Bond) as well as Y Combinator Moonfire Frontline Ventures Pathlight Ventures and Exor.

If you have massive ambition and want to work on a hard problem with a small team that moves fast at a moment when the category is genuinely up for grabs - this is it.

A great implementation sets the tone for everything that follows: product adoption customer confidence and the quality of the long-term relationship.

As a Product Implementation Specialist youll own the customer journey from signed contract to successful launch across both our core HRIS and Athena platforms. Youll help customers migrate complex data configure Humaans around their organisation and deploy AI agents that deliver value from day one.

Youll work closely with customers and teams across Sales Customer Success Product and Engineering. Alongside delivering excellent implementations youll improve how the work itself gets done using AI to increase accuracy reduce manual effort and shorten time to value for every customer that follows.

• Own implementation projects from initial scoping through to launch establishing clear requirements timelines and responsibilities across the HRIS and Athena platforms.

• Lead complex data migrations for global organisations using AI-assisted tooling to accelerate data preparation identify anomalies and validate accuracy at scale.

• Configure Humaans around each customers organisational structure workflows and policies ensuring the platform reflects how they operate.

• Act as a trusted adviser guiding customers through implementation best practices and helping them achieve their operational transformation goals.

• Manage stakeholders across HR IT Finance and Operations maintaining alignment resolving blockers and keeping multiple projects on track.

• Guide customers through integrations APIs and webhooks so they can take advantage of the platforms technical capabilities.

• Establish a seamless handover to Customer Success ensuring the team has the context and foundations required to build a successful long-term relationship.

• Improve our implementation approach by introducing AI-enabled workflows refining playbooks and sharing recurring patterns friction points and product feedback with Product and Engineering.

• Evidence of owning SaaS implementation or onboarding projects involving complex data ideally for enterprise or global customers.

• A strong record of delivering projects on time and within scope while managing multiple workstreams and stakeholders.

• Exceptional attention to detail particularly when handling data migration validation and product configuration.

• Practical experience using AI to materially improve implementation work with clear examples of what changed and the impact it delivered.

• Confidence working with integrations APIs and webhooks with the ability to explain technical requirements clearly to customers.

• Strong working knowledge of Google Sheets or Excel and the ability to learn new systems and tools quickly.

• Clear credible communication and the judgement to manage expectations resolve difficult situations and build trust with senior stakeholders.

• Comfort operating in an environment where processes are still developing and you are expected to improve them through hands-on experience.

• You prefer to inherit a fully established implementation process

• You are uncomfortable taking personal responsibility for project timelines data accuracy and the quality of a customers launch.

• You rely on customers or internal teams to drive progress when projects become complex or unclear.

• You prefer to avoid technical conversations involving data integrations APIs or webhooks.

• You have not yet incorporated AI meaningfully into your work.

• You are uncomfortable managing several projects and stakeholder groups at the same time.

This is an in-person role. Our team comes together in the office Monday through Thursday while most of the team collaborates in person on Mondays Tuesdays and Thursdays.

Early stage startups can be messy we know that. Were putting effort in providing you with the best employee experience and a quality driven environment in exchange for trusting us.

• Market-leading compensation that reflects your value

• 25 days paid time off each year plus public holidays

• Share Options with 5-year exercise window so you dont feel pressure to exercise if you leave

• Quarterly team events and company offsites

• Top tier private coverage for health vision and dental care

• A new MacBook and tools you need to do your best work

• Enhanced parental leave with up to 16 weeks for primary and 4 weeks for secondary

• Learning & development budget

HR tech is having its AI moment and were positioned to own it. Humaans started as a next-gen HRIS taking on large incumbents in a massive market. Weve since evolved into something even bigger: an AI platform that sits across workforce data and automates the operational layer of HR entirely; the natural progression of what weve been building toward.

The product is highly differentiated. Its built around a structured workforce data model that makes AI reliable in an HR context something no one else has gotten right. Customers notice the difference immediately.

Were backed by Y Combinator Lachy Groom Moonfire Frontline Ventures and operators whove built some of the most consequential software companies of the last decade: the founders of Slack Figma and Shopify and Asanas former CRO and Head of OpenAI International.

Were a small team with an unapologetically high bar. It shows up in the product in how we communicate and in the standards we hold each other to.

At Humaans were looking for genuinely good people that are transparent and emphatic. Were committed to providing equal opportunities a diverse and inclusive work environment and ensuring a fair interview process for everyone. Youre welcome to apply no matter your gender ethnicity sexual orientation religion civil or family status age disability or race.

We care about your privacy. When you apply for a role at Humaans well collect and process your personal data as part of our recruitment process. This includes things like your CV contact details and any other information you choose to share. We may also contact you about future opportunities. You can ask us to delete your data at any time. For more details see our .

Required Experience:

IC