Product Engineer
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Job Summary
About
Since launching in 2021 weve helped over 1500 companies including Netflix Airbnb and Block run more than 500000 incidents. Every month tens of thousands of responders across Engineering Product and Support use to restore services faster stay aligned under pressure and focus on building what matters.
Were a fast-growing highly ambitious team that cares deeply about our customers product quality and making it magic. Weve raised $100M from Index Ventures Insight Partners and Point Nine alongside founders and executives from world-class technology companies.
The Team
Our Engineers know the drill - theyve been paged at 3am. Theyre on a mission to transform those wee-hour wake-up calls into a smoother more manageable experience for engineering teams fact theyre some of our products biggest fans and users. What really sets them apart Their unwavering commitment to our customers.
Whether theyre concocting a feature that will bring a smile to your face or diving into a feature request that will make your day a little bit easier theyre always ready to pull out all the stops.
The primary development stack includes Go Typescript with React and Postgres with deployment on Google Cloud Platform using GKE and Cloud SQL. The infrastructure is managed via Terraform and utilises BigQuery PubSub and Cloud Storage. Monitoring and logging are handled by Sentry Grafana Prometheus and Kibana with CircleCI for automated testing and deployment.
What youll be doing:
Identifying the right problems to solve focusing on meaningful outcomes and using your experience to make trade-offs that have the highest impact on customers as fast as possible
Engaging with future and existing customers to gather feedback that allows you to better understand what problems we can solve for them.
Taking end-to-end ownership for features from start to finish - from inputting into initial design and planning all the way through to implementation testing and delivery.
Using your expertise to iterate at speed relying on strong instincts to pragmatically drive the right outcomes while balancing speed and depth.
Setting a high bar for collaboration communication and sound decision making. From well-written proposals and documentation to clear commit messages and thorough testing.
What experience you need to be successful:
Building production-ready applications in programming languages such as Go Python Ruby on Rails or React.
Working collaboratively as part of a team of high performing engineers to solve challenging problems and providing actionable feedback with the aim of levelling-up those around you.
Strong customer-focused and product-minded approach to building software that is supported by interacting with customers to understand their needs and are used to prioritising outcomes and impact over all else.
Comfortable with ambiguity adept at navigating product challenges and actively input into shaping product vision. You thrive in early ideation stages share work-in-progress (such as drafts or MVPs) to gather feedback when its about 70% complete and easily adapt based on input.
Managing technical debt pragmatically with an ability to strategically balance resilience testing and documentation with making quick trade-offs in order to ship products that prioritise impact or implementation.
Supporting you
We work hard and we think life outside work matters just as much. Our benefits pack is built to support both.
Private medical insurance. Seriously good cover - we want you and the people you love to be looked after.
Competitive annual leave. Showing up at your best requires switching off and we make sure you have time to do that.
First Friday of every month off. Yes seriously.
Enhanced pension. We put real money in because future-you deserves better than an afterthought.
Meaningful equity. Were rapidly scaling and everyone who helps shape the outcome should share in it.
Unlimited AI spend. For everyone not just engineers. Were all-in on AI across the company and we expect you to be too.
Generous parental leave. The early days with a new baby matter more than anything were doing here and we want you to be present for them.
Two budgets that have your back. 1000 to invest in your setup 500 a year to invest in yourself.
Required Experience:
IC
About Company
From the first alert to the final follow-up, incident.io integrates on-call, incident response, and status pages into one powerful incident management platform.
