Problem Manager

Salary:

Pension:

A Civil Service Pension with an employer contribution of 28.97%. Please refer to the Civil Service Pensions website for more information.

Type:

**Please note: The advert will close at 11:59PM the night before the listed closing date.**

SLC offer a blended working model which will typically be 2 days in the office and 3 days from home.

Is it time you unlocked your potential

Student Loans Company is a non-profit making Government-owned organisation to provide loans and grants to students in universities and colleges in the UK. Since 1989 we have enabled our customers to invest in their futures by delivering secure accurate and efficient assessment payment and repayment services.

Our Values

Culture is at the heart of everything we do at SLC and we are guided by our five values which help make SLC a great place to work:

• Honesty: We act with integrity and transparency sharing information openly and addressing challenges with courage.

• Empowerment: We enable people to take initiative make impactful decisions and continuously learn and grow.

• Accountability: We deliver on commitments own our successes and mistakes and strive for quality outcomes.

• Respect: We value diverse perspectives actively listen and create an inclusive environment where everyone belongs.

• Trust: We collaborate across teams build dependable relationships and work as one to deliver for our customers.

These values are more than wordsthey guide our decisions shape our collaborations and strengthen our impact on the students we serve.

About the role:

As a Problem Manager at the Student Loans Company you will play a pivotal role in delivering a highperforming valuedriven Problem Management service. You will oversee the governance of all problems across the IT directorate ensuring issues are identified prioritised and progressed effectively. Working closely with internal teams external suppliers and stakeholders you will coordinate collaborative action plans lead postmajorincident problem activity and champion continual service improvement. Your work will directly support the stability resilience and optimisation of SLCs technology services.

What you bring:

• Demonstrable understanding of Service Management Framework principles and how to apply them in operational environments.

• Clear and effective communication skills with the ability to engage stakeholders and represent the service confidently.

• Proven problemsolving capability using data user feedback and trend analysis to identify and address root causes.

• Demonstrable experience engaging diverse teams to gather insights share knowledge and support transparent decisionmaking.

• Ability to analyse processes identify improvement opportunities and support continual service initiatives

• Broad technical understanding across core IT concepts with the ability to apply this knowledge with guidance

• Userfocused mindset able to understand user needs and balance competing priorities

• Awareness of valuedelivery and optimisation techniques such as LEAN or similar methodologies

You can expect more from a career with SLC. We support colleagues to unlock their potential through our Career Pathways development programme and offer an excellent benefit and rewards package that includes:

• 28 days annual leave plus 8 public holidays

• Option to buy/sell annual leave

• Flexi-time and enhanced flexible working options available

• Option to join the Civil Service pension scheme

• Life insurance cover for 4 x annual salary

• Enhanced company sick pay and family leave including maternity paternity and adoption

• Contributory lifestyle benefit options including discounts at hundreds of retailers cycle to work scheme access to the Civil Service Sports and Leisure Club for discounted gym memberships and an optional dental insurance scheme

• To find out whats its like to work at Student Loans Company click here SLC Careers

The Legal Bits

Well need you to confirm you have the right to work in the UK. If we offer you a job and you accept there are some background checks we need to complete before you can start with us. This will include employment history criminal record check credit reference check and fraud check.

EDI

As a proud Disability Confident Leader were committed to creating an inclusive recruitment experience that empowers people of all abilities. Our team actively promotes accessible hiring practices supports candidates with disabilities throughout their employment journey to help build a diverse equitable workplace at SLC.

SLC will make reasonable adjustments for those who consider themselves to have a disability or long-term condition in line with the Equality Act 2010. Our application process provides candidates with the opportunity to request reasonable adjustments but if you would like to discuss this in more detail please email .

Use of AI in Job Applications

Artificial Intelligence can be a useful tool to support your application however all examples and statements provided must be truthful factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others or generated by artificial intelligence as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see Candidate Guidancefor more information on appropriate and inappropriate use.