Principal Executive AI Strategist Business Development, Amazon Connect Applied AI Solutions

This position is part of the AWS Specialist and Partner Organization (ASP) where Specialists own the end-to-end go-to-market strategy for their respective technology domains providing the business and technical expertise to help our customers succeed. Together they provide customers with the expertise and scale needed to build innovative solutions for their most complex challenges.

AWS is seeking an Executive AI Strategist to serve as a trusted AI advisor to executives at EMEAs largest enterprise brands to help them transform their businesses using Amazon Connects family of agentic applications. This individual will lead AI Strategy and Business Development activities across EMEA demonstrating strong ownership and initiative as they collaborate with stakeholders to scale GTM outcomes across the region. Amazon Connect Customer works backward from the needs of customers to provide a broad array of AI customer experience services. These services deliver personalized experiences across a variety of channels (voice email chat IVR) utilizing flexible access to data and applications to deliver exceptional customer and agent experiences.

The Executive AI Strategist will define execute and own business development strategies that drive adoption and revenue of Amazon Connect within its most strategic customers across EMEA. You will be responsible for building and owning key programs and initiatives that accelerate customers ability to deliver transformational business outcomes with AI through Amazon Connect. You will use data customer insights and business acumen to navigate complex customer engagements and orchestrate cross-functional stakeholders to achieve common goals.

Key job responsibilities
Build trusted relationships with C-suite executives and business leaders within the largest EMEA enterprise brands
Develop execute and own GTM and sales strategies focused on AI in customer experience to grow adoption of Amazon Connect and AWS Applied AI Solutions
Drive alignment across diverse stakeholders including specialist sales product solution architecture customer success marketing and the AWS field to orchestrate Connect GTM and strategic pursuits
Capture customer insight to influence product roadmap for Amazon Connect Customer and AWS Applied AI Solutions
Create scalable programs and best practices to unblock challenges and drive growth
Serve as an Amazon Connect AI subject matter expert supporting broader internal teams
Lead cross-functional initiatives that improve Amazon Connects GTM capabilities operational excellence and business rhythms

A day in the life
Youll dive deep into Amazon Connect adoption data market trends and customer insights to identify growth opportunities then translate those insights into actionable GTM strategies. You will develop and execute GTM and sales strategies within strategic Amazon Connect customers and prospects. You will earn trust with customer C-suite executives as a thought leader in AI Customer Experience.

Your day involves collaborating with both internal stakeholderssales leaders product teams solution architects customer success marketing and partner etc and external stakeholders enterprise C-Suite executives line-of-business VPs procurement and finance to drive cross-functional alignment that delivers customer outcomes with Amazon Connects AI capabilities.

About the team
Diverse Experiences

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- Experience developing strategies that influence leadership decisions at the organizational level
- 10 years of customer-facing leadership experience with Business Application Technologies including Customer Experience Artificial Intelligence (AI) CRM Analytics Data Applications Contact Center-as-a-Service and/or Communications Services
- 10 years of Go-To-Market Business Development Sales or Product Leadership experience

- Experience as a founder or executive focused on related segments or as a practice leader or business unit owner
- Experience negotiating complex deals with customers and partners or equivalent
- Experience working with new product/service development teams and their outbound functions
- Experience relationship building or leading business transformation at the C-level of Fortune 500 or FTSE 100 organizations
- Fluency with enterprise AI use cases in Customer Experience Sales Service and/or Marketing

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

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