People Operations Specialist

This hybrid role offers a great balance of home and office working. Youll join your colleagues in your local office at least two days a week.

As the UKs largest independent full fibre network and wholesale platform of choice were busy setting new standards for what digital infrastructure can and should be.

Our network is greener more reliable and designed for the future. The products we run over it lead the way on speed value and service - helping businesses to innovate communities to thrive and people to live more connected digital lives.

At CityFibre youll be part of something bigger helping to build a better-connected Britain together.

Joining us as a People Operations Specialist

Youll join our People Operations team at an exciting point in its development combining hands-on support across the employee lifecycle with a strong focus on improving how we work. As we introduce greater automation and make better use of our People technology youll help simplify processes improve workflows and create a better experience for employees and managers. Were looking for someone who is naturally curious comfortable questioning existing ways of working and keen to turn ideas into practical improvements.

Youll receive a competitive salary a performance related bonus and a range of benefits to support you across your financial physical and mental wellbeing.

This is some of what you can expect to be doing:

• Owning People Operations activity across the employee lifecycle including onboarding contractual changes offboarding employee records and People data
• Providing a responsive and high-quality service to employees and managers resolving queries and operational issues
• Identifying recurring problems and opportunities to simplify improve or redesign People processes and workflows
• Using People systems automation and digital tools to reduce manual activity and improve the employee and manager experience
• Supporting the design testing and adoption of system improvements and new ways of working
• Working across People Payroll Finance and Technology to deliver improvements and ensure processes remain accurate effective and compliant

What youll bring to the role

Youll have strong People or HR Operations experience combined with a genuine continuous improvement mindset and the confidence to challenge how things are currently done. Youll also have:

• Hands-on experience across employee lifecycle processes and supporting employees and managers
• Experience using HR systems and working with People data with a strong focus on accuracy and quality
• Evidence of identifying and personally improving simplifying or redesigning People processes
• An understanding of how workflows automation and digital tools can improve operational delivery
• Strong problem-solving and stakeholder skills with the confidence to bring forward ideas and take ownership
• Experience supporting HR systems change process mapping testing or automation would be advantageous

Life at CityFibre

Everyone deserves to feel heard valued and truly included. Working alongside our Employee Communities were committed to creating a workplace where people feel a genuine sense of belonging and pride in what they do. Thats why were proud to be a Times Top 50 Employer for Gender Equality endorsed by WORK180 a Disability Confident Leader a Care Leaver Friendly Employer and a signatory of the Armed Forces Covenant Gold Award.

Well support you to thrive inside and outside of work with opportunities to grow your career and a flexible benefits package that adapts to your life including generous annual leave (with an extra day off on your birthday) private medical insurance health cash plans and familyfriendly policies.

Find out more about our culture communities and benefits on our careers site.

Additional Information :

We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed starting with our recruitment process. No matter your background family or carer status ethnicity sexual orientation religion age disability gender or gender identity we welcome your application. If you need any support or reasonable adjustments throughout the application process please email us at We want to help!

Remote Work :

No

Employment Type :

Full-time