Patient Administration Lead

ThePriory HospitalinBirminghamispart of Circle Health Group Britains leading provider of independent healthcare with a nationwidenetwork of hospitals & clinicsperforming more complex surgery than any other private healthcare provider in the country.

We have an opportunity for a Patient Administration Lead to join their team of staff in thePatient Administration department.

This is a full time role for 37.5 hours a week. The role holder will be required tocover a flexible shift pattern.

Duties of this role include:

• Lead and coordinate the daily activities of the patient administration team ensuring service standards and targets are consistently met.

• Allocate tasks and support workforce planning to ensure appropriate cover across all administrative areas.

• Ensure the smooth running of patient bookings admissions discharges and outpatient appointments.

• Monitor patient flow processes and liaise with clinical teams to ensure accurate and timely scheduling.

• Provide day-to-day supervision coaching and support to administrative staff.

• Support recruitment induction training and ongoing development of the team.

Applicants should meet the following criteria:

• Experience in a healthcare administration or patient services role.

• Strong leadership team coordination or supervisory experience.

• Excellent communication and interpersonal skills.

• Strong organisational skills and attention to detail.

• Proficient in Microsoft Office and patient management systems.

Salary & Benefits

Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits including:

• 25 days holiday per year bank holidays increasing to 30 days with service

• Private Pension Scheme

• Private Healthcare Scheme for treatment at our hospitals covering pre-existing medical conditions

• Friends & Family Hospital Discounts

• Family Friendly policies including enhanced Maternity Paternity & Adoption pay

• Non-contributory life insurance

• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits

• Access to resources tools and services to support your wellbeing

• Employee recognition programmes

• Industry leading training and development opportunities

and much more!

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act as we strive to attract candidates with diverse experiences backgrounds identities or expressions skills work stylesand more.

Were passionate about creating an environment where our people can thrive grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless compassionate committed collaborative brave agile tenacious and creative and are at the core of our purpose and culture.

To find out more about the Circle Health Group Philosophy: