Outbound Customer Service Sales Agent

Location

Andover

Application Deadline

Saturday November 28 2026

Job Advert

Outbound Customer Service Sales Agent

Salary: 29391.64 per annum plus highly attractive performance-based commission

Location: Eagle House Joule Road Andover

Hours: 37.5 hours per week 5-day week plus one weekend day (rotating) with a day in lieu

Ready for your next career move in sales

If youre an experienced sales professional looking to join an established market leader develop your career and be rewarded for your performance this could be your next move.

The Pure Group is a financially secure established and successful business and a leading provider in the UKs direct cremation and funeral planning sector. With a strong market position and a clear strategy for continued growth were looking for talented sales professionals to join our high-performing team in Andover.

At Pure our purpose is simple: to make end-of-life planning more straightforward transparent and affordable while providing families with dignity compassion and peace of mind.

Our values are at the heart of everything we do. We put customers first act with integrity treat people with compassion and always aim to do the right thing.

Were looking for experienced sales professionals who are motivated resilient empathetic and genuinely customer focussed. You will share our values and want to succeed in an environment where people quality performance outstanding customer service and purpose - go hand in hand.

At Pure great sales isnt about pressure its about listening building trust understanding what matters to each customer and helping them make an informed decision thats right for them.

If you are looking to join a well-established Group in a strong market position with a clear vision for continued growth and want to take your sales career to the next level then we would love to hear from you.

The Role

As an Outbound Customer Service Sales Agent you will:

• Proactively engage (via outbound calls and occasional emails) with prospects who have requested information about Pure Cremations direct cremation service.
• Clearly explain our service offering pricing structure and value-added benefits ensuring every customer understands our straightforward approach.
• Maintain accurate records in our CRM and payment systems guaranteeing total compliance with FCA regulations at all times.
• Identify vulnerable customers sensitively signposting them to specialist support and always acting to deliver fair outcomes.
• Hit (and exceed!) your SLA/KPI and sales targets while maintaining an outstanding Quality Assurance score.
• Support the team by following up on website postal and phone enquiries and assisting with ad-hoc tasks to keep our outbound function running smoothly.

What Youll Bring

• Telesales Expertise: Proven experience in a business to customer sales in an outbound call-centre or sales environment with a track record of hitting or exceeding targets.
• Exceptional Communication: A warm clear telephone manner that puts customers at ease combined with strong written skills for emails and CRM updates.
• Tech Proficiency: Comfortable using Microsoft Office CRM platforms and proprietary systemsupdating customer data accurately in real time.
• Attention to Detail: Meticulous about ensuring that every customer record is complete accurate and compliant.
• Adaptability and Resilience: Able to handle rota changes tight deadlines and evolving processesalways bouncing back when a call doesnt convert.
• Customer-First Mindset: Driven by asking Whats best for the customer on every call ensuring a positive and professional experience.

What We Offer

• Competitive Basic Salary and Highly Attractive Performance Based Commission: Your performance is rewardedhigh achievers consistently exceed targets and unlock significant earnings.
• FCA-Compliant Training: Comprehensive training on FCA regulations vulnerable customer handling and ethical sales practices so you can be confident of doing the right thing every time.
• Dedicated Support: A supportive Outbound Call Team Manager and Quality Assurance team to provide ongoing coaching and feedback..
• Flexible Rota and WorkLife Balance: Predictable weekly schedule plus one weekend shift per rotation (with a compensatory day off).
• Collaborative Culture: Join a close-knit friendly team that celebrates successes togetherwhether thats smashing monthly KPIs or delivering an exceptional customer outcome.

Key Responsibilities (Day-to-Day)

Outbound Dialling and Follow-Up

• Proactively engage (via outbound calls and occasional emails) with prospects who have requested information about Pure Cremations direct cremation service.
• Clearly explain our service offering pricing structure and value-added benefits ensuring every customer understands our straightforward approach.
• Maintain accurate records in our CRM and payment systems guaranteeing total compliance with FCA regulations at all times.
• Identify vulnerable customers sensitively signposting them to specialist support and always acting to deliver fair outcomes.
• Hit (and exceed!) your SLA/KPI and sales targets while maintaining an outstanding Quality Assurance score.
• Support the team by following up on website postal and phone enquiries and assisting with ad-hoc tasks to keep our outbound function running smoothly.

2. Accurate Record-Keeping

• Log every call email and customer update in our CRM with precision.
• Update payment and internal systems in real time ensuring data integrity and compliance

3. FCA Compliance and Vulnerability Screening

• Adhere strictly to FCA regulatory requirements and Pure Cremations internal procedures always treating customers fairly.
• Recognise signs of vulnerability (age bereavement cognitive challenges) record appropriately and refer to specialist support teams as needed.

4. Target Achievement and Quality Assurance

• Meet or exceed daily weekly and monthly sales targets call volumes and quality metrics.
• Embrace QA feedback incorporate coaching and continually refine your approach.

5. Team Collaboration and Flexibility

• Assist colleagues during peaks in call volume or when ad-hoc tasks arise.
• Adapt to changesnew scripts updated processes seasonal campaignswhile maintaining momentum.

About You

• Empathetic and Resilient: Capable of handling sensitive conversations (e.g. bereavement) with compassion and professionalism.
• Self-Motivated and Disciplined: Accountable for your own pipeline driven to exceed targets and willing to go the extra mile.
• Solution-Oriented: Quick to spot process bottlenecks make suggestions for improvement and think creatively when customers have unusual requirements.
• Team-Focused: You celebrate team wins share best practices and step in when a colleague needs support.

Our Benefits

• Generous 30 days holiday plus bank holidays
• Bupa Health Cash Plan (upon successful completion of probation)
• Life Assurance
• Company Pension or option for SMART Pension.
• Family friendly occupational benefits
• Employee Assistance Programme including access 24/7
• Comprehensive Induction
• Learning and Development Academy
• Discounted Gym membership
• Cycle to work scheme.

Please note that we will need to carry out appropriate pre-employment vetting through the Disclosure and Barring Service (DBS) or Disclosure Scotland and/or Financial Conduct Authority (FCA) checks where relevant.

All gaps in your employment history must be disclosed as part of the recruitment process.

We reserve the right to close this vacancy early if we receive a high volume of suitable applications.

Equal Opportunities

The Pure Groupstrivesto be an equal opportunity employer. We welcome applications from all backgrounds regardless of age gender ethnicity sexual orientationdisabilityreligionorbelief.

We celebratedifferencebecause we believe it enriches our work and strengthens the way we support one another. If you need anyadditionalsupport or adjustments during the recruitment process please let us know.

If you require any reasonable adjustments throughout the recruitment process please contact us on or email us at

Required Experience:

Unclear Seniority