Order Fulfillment Supervisor

Cresco Labs is one of the largest public vertically integrated multistate operators in the cannabis industry. Our portfolio of in-house cultivated and manufactured brands features some of the highest quality most awarded and most popular cannabis products in America. With dozens of locations nationwide our owned and operated Sunnyside dispensaries provide a welcoming positive judgement-free place to shop for anyone at any point on their cannabis journey.

Founded in 2013 Cresco Labs mission is to normalize and professionalize cannabis through our passionate employees. As stewards of the cannabis industry our teams are constantly focused on supporting the needs of our fellow colleagues consumers customers and communities alike. With a focus on Social Equity and Educational Development our SEEDTM initiative ensures that our company reflects the communities in which we serve ensuring equal opportunity for all to have the knowledge and resources to work in and own businesses in cannabis.

At Cresco Labs we aim to revolutionize and lead the nations cannabis industry with a focus on quality and consistency of product and to bring legitimacy to the industry with the highest level of integrity and professionalism.

If youre interested in joining our mission click the below links to join our team today!

At Cresco we aim to lead the nations cannabis industry with a focus on regulatory compliance product consistency and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity strictly adhering to regulations and promoting the clinical efficacy of cannabis. As Cresco grows we will operate with the same level of professionalism and precision in each new market we move in to.

JOB SUMMARY

Cresco Labs is seeking an Order Fulfillment Supervisor to join our Massachusetts facilities. The Order Fulfillment Supervisor will oversee the efficient and accurate fulfillment of sales orders in anticipation of their delivery as well as assist overseeing Logistics. The Order Fulfillment Supervisor coordinates routes and schedules for transport of orders to our dispensary customers under the direction of the Order Fulfillment Manager. This is a cross-facility role with homebase at Uxbridge while also overseeing the team in Fall River.

CORE JOB DUTIES

• Training and onboarding Leads Agentsand Drivers

• Tracking maintenance records for delivery vehicles

• Ensuring leads and agents are performing daily tasks correctly and efficiently

• Administering coaching and discipline as needed partnering with the department Manager or Human Resources where appropriate.

• Monitoring WIs/SOPs

• Implementing and testing new WIs/SOPs to increase productivity

• Taking daily attendance

• Attending weekly meetings with Order Fulfillment Manager to discuss delivery rejections root causes countermeasures and other relevant matters

• Conducting daily meetings for Leads Agentsand Drivers

• Recordkeeping of Delivery Rejection log and Daily Performance log

• Problem-solving inventory discrepancies

• Keeping track of Order Fulfillment inventory

• Approving Timecards

• Approving/Denying time off for Leads Agentsand Drivers

• Interviewing potential candidates

Fulfilling Orders

• Communicating with Sales as needed

• Oversee the accuracy of manifests for sales orders of finished goods for delivery

• Oversee toting and sealing all finished orders for delivery

Delivery schedule

• Collaborating with the Order Fulfillment Manager/Sales regarding delivery scheduling

• Placing customer orders on schedule based on logistics on-hand inventory and customer requests

REQUIRED EXPERIENCE EDUCATION AND SKILLS

• Relevant educational background or 1-3 years of experience in Inventory Management Logistics Business Administration Order Fulfillment or similar

• Two years of experience in a position with supervisory/managerial responsibilities with demonstrated experience managing agents and operations

• Strong attention to detail and ability to adhere to strict policies and procedure

• Well organized and ability to keep deadlines

• Works well with all peers

• Effective communication skills

• Effective time-management skills and ability to multi-task

• Ability to work in a fast-paced changing and challenging environment

• Strong Excel Word and general computer knowledge

• Requires work around plant material which could include exposure to plant pollen and/or dust.

• Requires ability to sit stand kneel and/or do repetitive actions with your hands for long periods of time.

• Requires ability to lift up to 50 lbs to torso level.

BENEFITS

Cresco Labs is proud to offer eligible employees a robust offering of benefits including major medical dental and vision insurance a 401(K)-match program FSA/HSA programs LTD/STD options life insurance and AD&D. We also offer eligible employees paid holidays and paid time off. Other rewards may include annual discretionary bonuses stock options as well as participation in our employee discount program. Benefits eligibility for permanent positions may vary by full-time or part-time roles location or position.

ADDITIONAL REQUIREMENTS

• Must be 21 years of age or older to apply
• Must comply with all legal or company regulations for working in the industry
• The company does not offer employment-based visa sponsorshipforthis role or any other position now or in the future. Applicants must be legally authorized to work in the United States on a permanent basis without the needforcurrent or futuresponsorshipat any time.

Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status.