Operations Performance Partner (12 month FTC)

OVERALL SUMMARY

At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you dont tick every box. We celebrate diversity promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.

Join the Close Brothers Motor Finance Team where you will lead a high performing operational function within our Doncaster new business service centre.

Working as part of the New Business Operations teamour ideal team member will have previous experience in deliveringservice levels increasing revenue in every product area and building excellent working relationships with excellent planning and organisationalskills.

RESPONSIBILITIES

• Leading and managing Underwriters and Seniors within the New business service center.
• Taking responsibility to drive the operational site performance.
• Managing the Partner Support function within your designated
• Creating implementing and managing action plans between Account Managers and partner Support Executives.
• Recruit high calibre employees in support for you Recruitment Business Partner within budget headcount levels and temporary resource requirements.
• Coach mentor and develop staff including overseeing new employee onboarding and providing career development planning and opportunities.
• Deliver Role induction and technical training and coaching to new joiners reviewing performance during training periods and providing development feedback.
• Working closely with the Risk and Compliance teams to implement best practice and mitigate risk through 1st line oversight and implementing appropriate actions.

Developing Our People:as a line manager you will be responsible for inspiring and motivating your team as well as developing performance through coaching. You will encourage your team to take responsibility for their own personal development and provide support through regular feedback.

WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE:

• A demonstrable track record in delivering excellent service delivery.
• The ability to build develop and lead high performing teams.
• Excellent communication and interpersonal skills.
• Worked within regulation with key knowledge of FCA requirements in areas such compliance risk and credit.
• An understanding of Service Excellence aligned with Commercial Acumen.
• The ability to analyse and interpret MI at a strategic level.
• An ability to write detailed structured strategic plans and reports.
• The ability to drive performance/process improvement.

IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU HAVE:

• Demonstrable experience of underwriting Motor Finance applications and holding a set mandate.

We are committed to providing an inclusive and accessible recruitment process. We recognise that candidates may have specific needs that require adjustments to ensure they have a fair and equal opportunity to demonstrate their skills and abilities. Candidates who require the job description or application form in an alternative format or any other adjustments are encouraged to email us at or request a call back.

ABOUT US

At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working.

Close Brothers is a leading UK merchant banking group providing lending deposit taking and securities trading. We employ approximately 3000 people principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange and is a constituent of the FTSE 250.

To find out more about Close Brothers please visit our careers page: find out more about life at Close Brothers:
find out more about our benefits:
find out more about our commitment to creating an inclusive environment:
Our Responsibility - Diversity and inclusion Close Brothers Group

#LI-AB1 #LI-HYBRID

Close Brothers is a UK specialist banking group providing lending and deposit taking. We employ approximately 3000 people principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange.

Our specialist lending and deposit solutions include:

• Commercial: Offers specialist and predominantly secured lending principally to the SME market.
• Retail : Provides intermediated finance through motor dealers motor finance brokers and insurance brokers and savings products for individuals and corporates.
• Property: Offers residential development finance to established UK property developers funding for commercial properties and bridging and refurbishment loans.

At Close Brothers we are here to help people and businesses thrive over the long term.

Through our deep sector knowledge and expertise focus on delivering excellent and specialist service and strength of established relationships we support our customers through the cycle. Our values of deep expertise consistent service and long-term relationships embody our distinctive culture and customer-centric approach.

We also recognise our responsibility to help address the social economic and environmental challenges facing our businesses employees and customers now and into the future.