Operations Manager

NextStep connects top consulting talent with high-potential opportunities through smart AI-powered matching. We partner with ambitious companies across sectors to place experienced professionals in roles where they can have a real impact. On behalf of a client in our partner network we are currently looking for an Operations Manager to join their team.

Our client is a UK-based logistics technology company providing last-mile delivery solutions to e-commerce businesses. Operating through 40 micro-fulfilment hubs and 800 active couriers the business processed over 5 million deliveries last year and is growing at 40% year-on-year. The Head of Operations is building a management layer to maintain service quality as the network scales.

As Operations Manager you will have end-to-end accountability for operational performance across a defined geographic region. You will manage a team of Operations Coordinators own regional courier partner relationships and drive continuous improvement in delivery SLAs and cost per parcel.

• Manage daily operational performance across your region monitoring SLAs managing exception queues and ensuring courier availability meets demand.
• Lead and develop a team of 35 Operations Coordinators.
• Own relationships with regional courier network partners conducting performance reviews and resolving service issues.
• Identify and implement process improvements that reduce cost or improve reliability.
• Produce regular performance reports with root cause commentary and improvement plans.

• 35 years of experience in operations logistics or supply chain management with at least 1 year managing a team.
• Experience in a high-volume operational environment (logistics fulfilment or courier network).
• Strong analytical skills comfortable in Excel or Google Sheets to diagnose performance issues.
• Decisive and action-oriented; calm under pressure during operational incidents.

• Base salary ofdepending on experience.
• Annual performance bonus.
• 25 days holiday and hybrid working with regional site visits.
• Pension and private health.

To be considered for this role please create your profile at . Once your profile is complete our matching system will evaluate your background against the role criteria and match you with the company if its a strong fit. No cover letter required.

This role is listed by NextStep on behalf of our client. All applications are handled with confidentiality.