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Operations Manager for Housing Register

Civic Recruitment Limited

Job Location:

London - UK

Monthly Salary: Not provided by the employer

Posted: 30 September 2026 (Yesterday)

Application Deadline: 28 December 2026

Vacancies: 1 Vacancy

Job Summary

2-3 months contract with a local authority

Rate: 45.05 per hour umbrella

Summary

This role involves leading and managing the Housing Register Service for a local authority on a 2-3 month contract. The successful candidate will ensure that applications are processed efficiently and in compliance with housing legislation statutory requirements and local policies. The position requires overseeing multi-disciplinary teams enhancing service performance and promoting excellent customer service to maximize housing opportunities for residents. Additionally the role is crucial for fostering continuous improvement maintaining regulatory compliance and building strong partnerships to enhance customer outcomes.

Responsibilities

Lead and manage the Housing Register service to ensure high-quality customer-focused service delivery.
Oversee the assessment registration and maintenance of Housing Register applications.
Ensure applications are processed accurately consistently and within agreed timescales.
Maintain compliance with housing allocations legislation statutory guidance and local authority policies.
Monitor and improve service performance quality standards and customer satisfaction.
Identify and implement service improvements efficiencies and cost-saving initiatives.
Manage complex cases complaints appeals and escalated enquiries.
Develop and implement operational procedures policies and best practice standards.

Requirements:

Significant experience managing Housing Register Housing Allocations Housing Needs or related housing services.
Experience leading large operational teams including remote and multi-disciplinary teams.
Experience in performance management service improvement and quality assurance.
Degree-level qualification or equivalent relevant experience.
Professional Housing Qualification (CIH Level 4 or above) is desirable.
Management qualification or evidence of significant management experience is desirable.
Continuous Professional Development relevant to housing services and leadership.

Additional Information

Working hours: 35 hours per week.
Location: 160 Whitechapel Road London Tower Hamlets E1 1BJ United Kingdom.
Work pattern: Minimum of 3 days in the office.
Payment schedule: Bi-weekly.
Interview preference: On-site with an option for MS Teams virtual if necessary.
Application deadline: 30th September 2026 apply ASAP.

Required Skills:

To lead manage and develop the Housing Register Service ensuring applications are processed efficiently consistently and in line with housing legislation statutory requirements and local policy

Required Education:

To lead manage and develop the Housing Register Service ensuring applications are processed efficiently consistently and in line with housing legislation statutory requirements and local policy

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