Operations Manager

The Role: Operations Manager

Location: Birmingham / West Midlands

Salary: Excellent benefits

Experienced Operations Manager required to lead large-scale frontline service teams across a busy high-profile contract. My client are only interested in individuals that have genuine Drive and desire to build successful teams and services and who want to grow with them.

This is a fantastic opportunity for a strong operational leader who thrives in a fast-moving people-focused role. You will be responsible for driving consistency improving deployment supporting frontline managers and ensuring essential services are delivered effectively across the region.

The Role:

• Lead and support a team of Operational Supervisors overseeing a large frontline workforce.
• Manage day-to-day operational delivery across all services.
• Make key judgement calls around priorities scheduling deployment and reactive service demands.
• Drive consistency performance and accountability across a large unionised workforce.
• Support planning and improvement activity in a challenging high-volume operational environment.

The Ideal Candidate:

• Strong operations management/ Contract Management experience leading large frontline or field-based teams.
• Excellent man-management leadership and decision-making skills.
• Background in street running complex operations waste FM environmental services logistics transport military or similar operational environments.
• Confident working with reactive priorities workforce planning and operational deployment.
• Resilient consistent and able to lead effectively in a unionised or complex workforce setting.

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