Operations Continuous Improvement Manager

Operations Continuous Improvement Manager(Field based with the expectation of 3 days out in the business)The Operations Continuous Improvement Manager will lead design and deliver continuous improvement initiatives across Costas retail operations simplifying ways of working improving efficiency and embedding sustainable standardised processes that enhance both partner experience and customer Costa Coffee we are what we craft. Were reimagining coffee experiences in over 50 countries and counting as a key part of the Coca-Cola System. Whether you get your coffee in a store from a machine at home or on the go weve got you teams make a difference. Whetherthatsworking on new tech for the perfect pour helping our teams grow creating award-winning campaigns crunching the numbers or developing the latest exciting menu item; together we stir up may be a global brand but wehaventforgotten our the Costa Foundation and our fantastic community agenda come in. Whatever your role you can help us change lives in coffee growingcommunities andhelp your local community also want to help you grow in your career through amazing experiences our apprenticeship scheme and development programmes. At Costa you can go beyond the our Continuous Improvement Managertheresnever been a better time to make a differenceSo why CostaWedidntbecome a global coffee brand by sitting back. When you work here you join a community that values passionprogressionand integrity with somepretty brilliantperksto sweeten the deal:Own a piece of Costas success by becoming a share owner in Coca-Cola with our Share Investment Plan (SIP)A smart pension that saves you money on tax and national insurance and matches your contributions up to 10%The Costa Financial Support Fund supporting team members who find themselves in unexpected financial pressure50% discount in all Costa-owned stores and 25% off in other participating storesPrivate medical cover thanks to our Private Healthcare schemeAndthatsnot all. Explore even more of ourperkshere: about beinga great placeto work where you can bring your unique self into our mix. Wefirmly supportdiversityequityand inclusion and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver Passion for Progress Win with Warmth Courage to Challenge and Trusted Team aContinuous Improvement Manager is about so much more than bringing our coffee to the chance to stir up real success - which meansyoullbe:Act as a subject matter expert in continuous improvement and lean thinking to identify root causes of operational challenges and translate back into practical scalable CI methodology and problem-solving tools to reduce waste variation and complexity in retail data and insight to diagnose root causes track impact and sustain CI outcomes directly to commercial outcomes including productivity sales waste availability and customer out and apply best practice from the retail and hospitality industry to allow you to lead change by influencing stakeholders across field central and senior leadership and develop a team of 2 direct reports building capability engagement and subject matter expertise across the teamWho you areItsyour unique ingredientswereinterested in:Experienced in driving operational excellence and continuous improvement across retail and multi-site environments through process standardisation transformation and lean track record leading improvement teams and delivering sustainable change that enhances efficiency consistency and operational problem solver with the ability to turn data into actionable insight communicate and influence effectively across all levels and coach teams through organised and delivery-focused with proven success leading end-to-end improvement initiatives and collaborating across complex matrix track record delivering measurable operational improvement and commercial impact across complex multi-site leading cross-functional teams pilots and improvement programmes while building capability and driving change at a formal Continuous Improvement/Lean qualification with hospitality or QSR experience and a strong understanding of operational excellence best practice and emerging industry trendsRetail hospitality or consumer-facing operational experience coupled with experience embedding CI capability in othersWhere youll work:Field based with the expectation of 3 days out in the any reasonable adjustments and general queries please get in touch with