Operational Excellence Lead

Are you passionate about transforming businesses improving customer experiences and delivering measurable commercial impact

Were looking for an experienced Operational Excellence Leader to lead enterprise-wide change across our organisation. This is an exciting opportunity to influence strategy at the highest level lead complex transformation programmes and embed a culture of continuous improvement that delivers lasting results for our customers colleagues and business.

What youll do

You will be a trusted partner to senior leadership you will identify shape and deliver a portfolio of strategic transformation plans that improve the way we work and the experience we create for our customers.

• Lead the roadmap aligning transformation activity with strategic our priorities.
• Identify improvement opportunities using customer insight operational data financial analysis and performance metrics.
• Lead large-scale transformation programmes spanning customer journeys operating models business processes technology and service delivery.
• Build compelling business cases and secure sponsorship from senior partners.
• Deliver complex Lean projects from initial diagnosis through implementation and benefits realisation.
• Champion automation AI-enabled solutions process mining workflow optimisation and digital improvement opportunities.
• Establish governance controls and process ownership to ensure sustainable outcomes.
• Be an internal consultant providing expert guidance on complex challenges.
• Influence and engage partners at all levels building understanding across multiple teams.

Qualifications :

What were looking for

Were interested in people who bring a blend of strategic thinking operational excellence expertise and leadership capability.

Youll have:

• Lean Six Sigma Black Belt certification with experience leading complex cross-functional improvement programmes and delivering validated business benefits.
• Experience in Operational Excellence Business Transformation Continuous Improvement.
• Experience influencing senior stakeholders and driving change within matrix organisations where resources are not directly owned.
• Experience delivering transformation across multiple areas including customer journeys operating models business processes technology data controls and service delivery.
• Exceptional storytelling skills with the ability to simplify complex information and create compelling narratives that drive action.

Additional Information :

Benefits package includes:

• Hybrid working - 40% office based
• Great compensation package and discretionary bonus
• Core benefits include Pension Bupa healthcare Sharesave Scheme and more
• 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.

Our uniqueness is that we celebrate yours. Experians people first inclusive and purpose driven culture is multi award-winning; Worlds Best Workplaces 2025 (Fortune Global Top 25) Great Place To Work in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.

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Grade: EB9

#LI-GN1 #LI-Hybrid

This is a hybrid remote/in-office role.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

Remote Work :

No

Employment Type :

Full-time