Operational Continuous Improvement Lead

Operations Continuous Improvement LeadThe Operations Continuous Improvement Lead is responsible for supporting the delivery of Costas operational continuous improvement agenda through the testing validation implementation and optimisation of operational processes systems and standards across the UK&I Costa Coffee we are what we craft. Were reimagining coffee experiences in over 50 countries and counting as a key part of the Coca-Cola System. Whether you get your coffee in a store from a machine at home or on the go weve got you teams make a difference. Whetherthatsworking on new tech for the perfect pour helping our teams grow creating award-winning campaigns crunching the numbers or developing the latest exciting menu item; together we stir up may be a global brand but wehaventforgotten our the Costa Foundation and our fantastic community agenda come in. Whatever your role you can help us change lives in coffee growingcommunities andhelp your local community also want to help you grow in your career through amazing experiences our apprenticeship scheme and development programmes. At Costa you can go beyond the one of our Continuous Improvement Leadstheresnever been a better time to make a differenceSo why CostaWedidntbecome a global coffee brand by sitting back. When you work here you join a community that values passionprogressionand integrity with somepretty brilliantperksto sweeten the deal:Own a piece of Costas success by becoming a share owner in Coca-Cola with our Share Investment Plan (SIP)A smart pension that saves you money on tax and national insurance and matches your contributions up to 10%The Costa Financial Support Fund supporting team members who find themselves in unexpected financial pressure50% discount in all Costa-owned stores and 25% off in other participating storesPrivate medical cover thanks to our Private Healthcare schemeAndthatsnot all. Explore even more of ourperkshere: about beinga great placeto work where you can bring your unique self into our mix. Wefirmly supportdiversityequityand inclusion and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver Passion for Progress Win with Warmth Courage to Challenge and Trusted Team anOperational Continuous Improvement Lead is about so much more than bringing our coffee to the chance to stir up real success - which meansyoullbe:Support delivery of the Operational Continuous Improvement roadmap leading field-based testing and validation of improvements to ensure solutions are practical scalable and deliver measurable operational Lean and Six Sigma methodologies to review processes identify opportunities for simplification and standardisation and develop robust business cases that support successful execution across operational and lead operational pilots to test evaluate and refine process system and standard changes using operational feedback and performance data to inform implementation readiness and risk providing evidence-based recommendations to support successful rollout and adoption across operational and support operational leaders to identify improvement opportunities facilitate problem-solving and embed a culture of continuous improvement across the operational operational data and root causes to identify improvement opportunities develop action plans and validate benefits against agreed success operational performance identify root causes and improvement opportunities and measure the impact of solutions against agreed business you areItsyour unique ingredientswereinterested in:Expert in Continuous Improvement methodologies retail/hospitality operations process optimisation KPI-driven performance improvement and change Six Sigma certified professional with strong facilitation process improvement root cause analysis and stakeholder influencing and highly effective communicator capable of leading workshops driving change and working independently across multiple operational track record delivering continuous improvement programmes operational pilots and measurable business benefits through Lean methodologies stakeholder influencing and cross-functional knowledge of operational systems technology platforms labour and productivity drivers with an understanding of project management methodologies and operational performance advanced data analysis skills project management expertise and experience using operational improvement tools to drive performance and continuous experience in retail hospitality or service operations supporting large-scale transformation programmes across operational and support centre environments with advanced Continuous Improvement expertise (Black Belt or equivalent).Where youll work:Field based with the expectation of 3 days out in the any reasonable adjustments and general queries please get in touch with