Open Jobs Client Experience Advisor Manchester

The Opportunity

As a Client Experience Advisor youll play a key role in creating memorable experiences for every customer who visits our stores. Through genuine conversations and a warm welcoming approach youll build meaningful connections understand individual needs and create an environment that keeps customers coming back.

From supporting customers on the shop floor to processing transactions replenishing stock maintaining store standards and bringing exciting in-store events and promotions to life youll contribute to every aspect of the customer journey.

If youre passionate about people thrive in a fast-paced environment and take pride in delivering exceptional service youll find endless opportunities to learn grow and make an impact at SEPHORA.

What youll be doing

• Creating memorable customer experiences through genuine conversations and personalised service.
• Building strong relationships that encourage customer loyalty and repeat visits.
• Supporting store performance through excellent service and commercial awareness.
• Processing transactions accurately and maintaining efficient front-of-house operations.
• Receiving organising and replenishing stock to ensure products are available for customers.
• Maintaining store standards presentation and visual displays.
• Supporting store events activations and promotions.
• Working collaboratively with colleagues to achieve team goals.
• Contributing to a welcoming inclusive environment where everyone feels valued.
• Supporting new store opening and operational activities where required.
  
  

What youll bring

Were looking for people who are passionate about creating great experiences and helping others.

You may come from retail hospitality leisure travel customer service healthcare entertainment or another people-focused industry with experience in customer-facing operational or stock-focused roles.

• A passion for delivering exceptional customer service.
• Excellent communication and relationship-building skills.
• Confidence engaging with people from all backgrounds.
• A positive attitude and willingness to learn.
• Strong organisation and attention to detail.
• The ability to work effectively in a fast-paced environment.
• A collaborative approach and team-first mindset.
• Flexibility to work evenings weekends and peak trading periods.
• The ability to comfortably perform physical tasks including stock handling and replenishment activities.

Why Join SEPHORA

At SEPHORA we believe careers should be as unique as the people who build them.

Joining our talent community opens the door to future opportunities within one of the worlds most exciting retail brands. When you join us as youll receive comprehensive training