Ocean Agent

Scope of Position

Ensure timely and accurate movement of freight and information while providing exceptional customer service within the Ocean Export Department.

Major Duties and Responsibilities

• Ensure smooth and timely freight process flow.
• Ensure accurate and timely data entry into our operational system.
• Track and Trace Ocean Export Files and reporting.
• Use Workboard on a daily basis.
• Ensure arrival notices are communicated to customers.
• Ensure accurate and timely client and vendors billing.
• Interact with our customers in arranging their international shipments meeting customer service standards.
• Contribute to maintain good relationships with suppliers (Trucking companies and others involved)
• Meet compliance at all times to regulations internal and external in accordance with government regulations.
• Understand department process flow and looking for best practices to improve operational efficiency and productivity.
• Ensure all customers standard operating procedures in place and updated in the DLSOPs.
• Meet KPI standards in accordance with Companys procedures.
• Overseas communications timely responses to emails and requests (internal & external)
• Escalation of problems to Management when necessary.
• Meet company standards of 52 hours training per year per employee.
• Complete mandatory training when required.
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
• EDMA resolution no more than 24 hrs from the time of notice.
• Take ownership on the accounts assigned.

Ocean Job-Specific Tasks and  Duties

• Receive documents
• Prepare shipments
• Route shipments
• Manage freight receipt
• Process shipments
• Ensure all compliance requirements are met
• Track and Monitor shipments
• Bill shipments once confirmed on board and have carriers costs confirmed

Qualifications :

Skills:

• Effective interpersonal skills including proven abilities to listen comprehend effectively communicate clearly and concisely to obtain positive results.
• Pro-active strong organizational skills.
• Good Microsoft Office skills (Excel Word etc.).

Additional Information :

Expeditors offers excellent benefits

• Private Medical Insurance
• Pension Scheme
• Life Assurance
• Bike to work scheme
• Employee Stock Purchase Plan 
• Training and Personnel Development Programme

Remote Work :

No

Employment Type :

Full-time