New Build Customer Care Assistant

About the role

As our Customer Care Assistant youll help deliver a responsive and supportive aftercare service to customers living in our new-build developments. Youll be a key point of contact during the post-completion period helping to manage queries defects warranty matters and complaints through to resolution.

Youll work closely with customers contractors developers and colleagues across Codi coordinating remedial work and keeping everyone informed along the way. Youll also help monitor recurring issues identify opportunities for improvement and support a consistent customer experience from the initial sale through to aftercare.

The role is agile and will be based predominantly in Swansea. However occasional travel to Cardiff and Newport will be required to meet business needs.

Skills and Experience needed

Were looking for someone with strong technical knowledge and experience of the construction maintenance and repair of houses and apartments alongside experience in a customer-facing role within the housing sector. Youll understand construction methods common defects and the processes involved in managing repairs and resolving issues effectively.

Youll be a confident communicator who can work positively with customers suppliers contractors and colleagues including when handling challenging or complex situations. Youll be organised proactive and comfortable balancing competing priorities analysing information and finding practical solutions.

Good IT skills are essential including experience using Microsoft Word Excel Outlook and Teams. Experience of CRM systems defects management new-build standards or complaints handling would be helpful but is not essential. Youll also need a full driving licence and access to your own car for work purposes

If this sounds like the role for you take a look at the Customer Care Assistant JD & Person Spec to find out more.

Values

At Codi our values are Compassionate Authentic and Progressive. When you join us youll embrace these principles and thrive in an environment shaped by them.

PerksBenefitsand a glimpse into our Codi world

Youll be joining an ambitious Development team thats delivering high-quality homes and shaping communities across Wales. This is a varied role that combines hybrid working with some travel to developments customer visits and meetings with contractors and partners. While youll be based from our Swansea Officeyoull also spend time with the wider team and on occasions may need to travel to Cardiff and Newport for collaborating in person and sharing ideas.

This is a full time permanent role (37 hours) with a salary of 32952. Youll receive 26 days annual leave rising to 31 days plus bank holidays. We work Monday to Friday with the option to compress your hours into a 9 day fortnight. Youll also benefit from enhanced sick pay wellbeing support mileage paid at 55p per mile and plenty of opportunities to learn develop and progress your career with Codi.

To explore the full range of benefitsperksand rewards available to colleagues visit:Careers - Codi

FREDIE

At Codi Group we are guided in all that we do by a group of principles that we call FREDIE these are: Fairness Respect Equality Diversity Inclusion Engagement. This means that whatever your background you will have an equal opportunity at CodiGroupand we encourage you to apply now.

How do you apply

If you have the skills and experience were looking for please follow the prompts to apply online.

If you would like any support with your application or to discuss any adjustments that you mayrequireto support you to application process please contactor

Who are Codi Group

Codi Group is one of Wales largest not-for-profit housing and care organisations providing safe homes personalised support and vibrant communities where people can 2024 Codi and Linc merged combining our shared values and strengths to deliver even better services and create greater opportunities across Wales. Together we are committed to being compassionate inclusive and focused on making a positive difference every day.