Network Support Engineer
Job Location:
Chelmsford - UK
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Location: Hybrid office location 3 days per week Chelmsford (County Hall)
Type: Permanent
Interviews will be face to face
About the Role
Were looking for a Network Support Engineer to join our on-site Engineering Team supporting a key public sector customer. This role focuses on monitoring maintaining and improving network infrastructure across a large and complex environment.
You will play a key role in ensuring network performance resolving incidents delivering service requests and supporting infrastructure changes. Working across multiple technologies and vendors youll collaborate with internal teams and third parties to ensure reliable secure and high-performing network services.
Working Requirements
Participate in on-site cover between - 08:0016:30 and 09:30 18:00 Monday to Friday
Be available for out-of-hours work including evenings and weekends to assist with projects (no on-call) overtime is paid
Hold a full UK driving licence and be willing to travel across the County
At Capita we live by our values: Customer First Always; Fearless Innovation; Achieve Together; Everyone is Valued. These guide how we work collaborate and deliver exceptional results.
Job title:
Network Support EngineerJob Description:
What Youll Be Doing
- Monitor maintain and support a large-scale LAN/WAN environment serving 12000 users
- Investigate and resolve network incidents escalating where required
- Implement infrastructure changes in line with ITIL and Change Management processes
- Proactively manage and prioritise workload in line with SLAs
- Collaborate with third-party suppliers to support shared services
- Document infrastructure clearly and accurately
- Identify opportunities for improvement and optimisation
- Support hardware lifecycle management including upgrade planning
- Work as part of a dedicated on-site engineering team
- Travel within the county to support sites
Essential Skills & Experience
- Experience in LAN WAN
- Knowledge of LAN/WAN/WLAN technologies
- Experience with firewalls VPNs and OSPF routing
- Understanding of DHCP load balancers
- Experience with routers and switches
- Cisco CCNA/CCNP or equivalent experience
- Experience with Palo Alto firewalls
- MPLS and multi-VRF experience
- Cisco/Aruba Wi-Fi support experience desirable not essential
What Youll Bring
- Strong customer engagement and relationship skills
- Clear communication across technical and non-technical audiences
- Analytical and structured problem solving
- Ability to follow technical designs
- Strong organisational skills
- Proficiency in Microsoft Office
- Collaborative team approach
How this aligns to the Capita Values
- Customer First Always Deliver great outcomes by understanding and prioritising customer needs in everything you do.
- Fearless Innovation Be open to new ideas challenge ways of working and drive continuous improvement.
- Achieve Together Work collaboratively across teams and partners to deliver shared success.
- Everyone is Valued Create a respectful inclusive environment where people feel supported to be their best.
Join Capita Where Innovation Meets Opportunity
Capita is a dynamic leader in consulting and digital services helping some of the UKs most recognised organisations transform and thrive. We use cutting-edge technology and fearless innovation to create smarter more efficient solutions that make a real difference. Our work spans diverse sectorsgovernment healthcare education and financeoffering you the chance to contribute to projects that impact millions of lives. At Capita youll be part of a collaborative forward-thinking team that values creativity growth and inclusion.
Were committed to your development and success providing opportunities to learn progress and shape better outcomes for customers and communities. If youre ready to make an impact and grow your career Capita is the place for you. Check out our website
Whats in it for you
- Hybrid with office location Chelmsford County Hall
- 23 days holiday rising to 27 (pro rata) plus the option to buy more after qualifying period
- Paid volunteering daywith a charity of your choice
- Generousfamily leave policies including 15 weeks fully paid maternity adoption and shared parental leave
- Cycle2Work scheme pension life assurance and more
Customer first always Fearless innovation Achieve together Everyone is valued
What we hope youll do next:
Choose Apply now to fill out our short application so that we can find out more about you.
We are committed to building a workforce that reflects the diversity of the communities we serve. As part of our strategic goals we are focused on accelerating gender and ethnic representation in leadership roles. We warmly encourage applications from women and individuals from Black Asian and other ethnic minority backgrounds.
Were an equal opportunity and Disability Confident employer which means we recruit and develop people based on their merit and passion. Were committed to providing an inclusive barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio) or if youd like to discuss other changes or support you might need going forward please email and well get back to you.For more information about equal opportunities and process adjustments please visit the Capita Careers website.
Location:
ChelmsfordUnited KingdomTime Type:
Full timeContract Type:
PermanentRequired Experience:
IC
About Company
We help millions of people each day with digitally-enabled solutions to transform and simplify the connections between government & citizens, businesses & customers.
