Military Area Manager, Customer Fulfillment

This role focuses on those who have military experience interested in working in the private sector. Amazons military recruiting team is available to discuss the many opportunities within Amazon Operations.

At Amazon thousands of former military are driving innovation and raising the bar on customer experience. On a daily basis those with military backgrounds are able to apply their knowledge skills and leadership abilities in a wide variety of careers influencing change across the globe.

Operations is the beating heart of Amazon. This key part of our business makes sure we fulfil and dispatch orders efficiently so that our customers get their items on time. As an Area Manager youll make sure your site is running as smoothly as it should so that we can meet customer demand. You will be leading a team that helps keep our operations safe efficient and of a high quality and taking on a number of projects across our network to drive productivity.

Key job responsibilities
- Create oversee and drive a culture of safety and wellbeing
- Analyse and implement changes to keep quality and productivity at a consistently high level
- Oversee projects to streamline processes optimize productivity and increase quality of service for customers within your area of responsibility
- Analyse shift performance against relevant business objectives and put in place actions to improve our operational excellence
- Work collaboratively with management-level colleagues to standardize shift practices


A day in the life
Youll work on a shift pattern at one of our sites making sure it is as productive as it can be. Your main focus will be to own and drive a culture of safety and uphold quality and shift performance standards. Youll also oversee process improvements within your area and drive implementation. A typical day is varied including everything from routine team management and daily operational responsibilities to process improvement and wide-scale operational contingency tasks. Youll also be a role model and mentor to new managers.

- Experience working with large-scale data mining and reporting tools (examples: SQL MS Access Essbase Cognos) and other financial systems (examples: Oracle SAP Lawson JD Edwards) or experience troubleshooting problems and offering solutions to streamline complex challenges
- Experience in managing and developing teams
- Experience engaging verbally and in writing with internal and external stakeholders to convey complex ideas in a clear concise manner
- Experience in data analysis and extracting insights to make data-backed business decisions
- Experience in English-language communication skills both written and verbal
- Experience leading large teams with demonstrable ability to hire develop and manage high-performing technical teams
- Bachelors degree or equivalent or experience in operations management

- Work flexible schedules/shifts/areas including weekends nights and/or holidays

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.