Member Insights and Operations Officer

The Membership Development and Support department sits centrally within the NHS Alliance delivering key aspects of the member offer directly as well as supporting the broader organisation. The team delivers both member-facing forums including virtual meetings and member events as well delivering broader membership functions including member renewal insight operations and CRM system support.

About the role

This is an exciting opportunity to join a high performing and collaborative team at the heart of our membership function. Youll play an important role in ensuring our membership operations run smoothly our data remains accurate and colleagues across the organisation have the information they need to make informed decisions. Working across a variety of activities and projects youll support membership growth and retention and help generate insights that shape our priorities.

As the Member Insights and Operations Officer you will:

• Produce reports and insights using data from a range of sources including CRM and Excel.

• Manage shared mailboxes ensuring a high-quality and responsive service.

• Support the delivery of meetings and events taking notes sharing intelligence across the organisation and providing general administrative support to the team.

• Keep CRM contact details and membership records accurate and up to date.

About you

We would love to hear from you if you have:

• Strong relationship-building skills - able to work well with colleagues members and senior stakeholders.

• Excellent IT and systems skills - confident using CRM Excel email platforms websites and other digital tools.

• Data and insight capability - able to extract analyse and present data through reports graphs and tables.

• Highly organised and detail-focused - able to manage admin tasks records deadlines and competing priorities accurately.

• Member/customer-focused communication - able to respond clearly professionally and helpfully to members and prospective members.

Youll be joining a team that cares deeply about the work we do and the people we work with. We value curiosity continuous learning and creating an environment where everyone feels included and able to contribute.

To apply

Please download the job description found at the top of this page and click apply to complete the application form. Please note we do not accept CVs.

For an informal discussion about the post and the NHS Alliance before applying please contact Lawrence KentMember Insights Manager on

Application deadline:21st October 2026 11:59pm (please note we may close the advert early should we receive a high number of suitable applications).

Interview date: 29th October 2026

Unfortunately we are currently unable to offer visa sponsorship for this role. Applicants must therefore have a valid right to work in the UK which will be required at the point of offer.

The NHS Alliance is committed to promoting a diverse and inclusive environment for our staff. A place where we can all be ourselves and succeed on merit. We offer a range of inclusive employment policies including family friendly policies and flexible working and we have range of channels to support staff from different backgrounds including our fantastic staff EDI networks and trade unions.

The NHS Alliance is committed to being a flexible employer. We understand the value and benefit to our employees being able to work flexibly and our agile working principles are designed to empower our people to work with optimal flexibility and minimal constraints to enable them to fulfil their potential at work whilst balancing home life and health and wellbeing.

You will receive an excellent benefits package including 30 days annual leave (plus bank holidays) options to buy or sell additional leave continuous professional development salary sacrifice schemes including our pension scheme cycle to work and green car schemes time off for volunteering and much more.