Medical Secretary

Passionate about supporting healthcare professionals and improving the patient experience

Join Medserv as aMedical Secretaryand help keep patient care running smoothly.

About Medserv:

Medserv an Irish company has quickly established itself as the market leader in providing Medical billing and Practice management services throughout Ireland and the UK. Our clients include individual and group consultants GP practices as well as private clinics and hospitals. Inspired by our values of Always innovating Being trustworthy Collaborating positively and Delivering results we strive to ensure on-going client satisfaction by combining our innovative technology solutions with highly skilled teams.

The Opportunity

As a Medical Secretary you will play a vital role in supporting our consultant clients and ensuring patients receive an excellent experience throughout their healthcare journey. Working closely with a dedicated Patient Administrator youll become a trusted extension of your clients practices managing appointments handling patient enquiries coordinating clinic schedules and ensuring day-to-day operations run smoothly.

What Youll Be Doing

• Managing a high volume of incoming calls from patients consultants hospital staff and secretaries
• Scheduling and coordinating consultant clinics
• Processing medical dictation and correspondence
• Managing patient and client enquiries efficiently and professionally
• Taking payments and supporting billing-related enquiries
• Uploading and maintaining accurate patient information within our Practice Management system
• Handling internal and external email communications
• Building strong relationships with consultants and ensuring exceptional client service
• Participating in weekly team meetings and continuous improvement initiatives
• Supporting the onboarding and training of new team members when required
• Assisting with additional projects and administrative tasks as the business grows

What Were Looking For

This role offers an excellent opportunity for someone looking to establish a career in healthcare administration.

Experience in an administrative coordination customer service or office-based role is essential but previous Medical Secretary experience is not. Well provide the training and support you need to succeed.

Essential Requirements

You should be able to demonstrate:

• Experience working in an administrative customer service reception coordination call handling or office-based role
• Strong organisational skills including managing tasks priorities deadlines records or appointments
• Strong attention to detail including accurate data entry document handling record keeping or written communication
• Strong written and verbal communication skills
• Experience communicating professionally with customers clients patients colleagues managers suppliers or other stakeholders
• Experience handling telephone calls emails inboxes or customer enquiries
• Strong customer service skills with the ability to remain professional helpful and calm when dealing with enquiries
• Experience using Microsoft Office applications particularly Outlook Word and Excel
• Ability to manage multiple tasks and priorities in a busy or fast-paced working environment
• Ability to work independently and as part of a team
• Ability to handle confidential or sensitive information appropriately

Desirable Requirements

It would be advantageous for you to have:

• Previous experience as a Medical Secretary Healthcare Administrator Patient Administrator Clinic Coordinator Receptionist or similar healthcare support role
• Experience working in a healthcare medical hospital clinic GP practice private healthcare or patient-facing environment
• Experience managing diaries clinic schedules appointments bookings rotas or scheduling systems
• Experience using practice management systems patient administration systems CRM systems booking systems or scheduling systems
• Experience processing payments invoices billing enquiries or financial administration
• Experience supporting onboarding training mentoring or buddying of colleagues
• Understanding of private healthcare pathways patient journeys clinic administration or consultant support processes

Whats in it for you

We believe our people are our greatest asset and are committed to creating a supportive rewarding and engaging workspaces where you love where you work. Our benefits include:

Free breakfast snacks and drinks together with comfortable on-site facilities

Regular Team Socials Sporting Events & Company Activities

Professional Development & Career Growth Opportunities

21 Days Annual Leave and half a day for your Birthday

Dedicated Employee Assistance Programme (EAP)

Pension Contribution of 5%

And after Probation:

Private Medical Insurance

Life Assurance

Gym Membership

Holiday Plus Scheme Purchase Additional Annual Leave

Access to everyday discounts and Cycle to Work

Work abroad for two weeks as part of Workcation

Hybrid / Flexible Working

Ready to Join Us

Whether youre an experienced administrator or looking to take the next step in your career this is a fantastic opportunity to join a growing organisation where your contribution is recognised and your development is supported.

If youre organised motivated enjoy helping people and are looking for a role that offers variety responsibility and genuine career development opportunities wed love to hear from you.

Applicants must have the right to work in the UK. The closing date for applications isthe 15th of November 2026.

Please read ourCandidate-privacy notice before applying. This explains how we use your data including AI-assisted shortlisting and your right to opt out. Final recruitment decisions are not made solely by AI.

Required Experience:

Junior IC