Maintenance Planner – Customer Operations

Prepare maintenance plans and schedules that integrate customer and Invinity maintenance and operations goals

Coordinate plans and schedules with project managers other departments and customers to reduce costs downtime and inconvenience to customers

Raise work orders and ensure appropriate resources (materials tools trained personnel logistic support etc.) are available to perform the work safely and efficiently.

Liaise with the Logistics and Supply Chain teams to coordinate shipping customs and site delivery requirements and liaise with customers on site activities deliveries work scope and timing.

Develop site and service reports following site visits and monthly site performance and status reports to meet customer reporting requirements.

Manage the global spares pool and optimise sparing levels as appropriate working closely with the logistics and supply chain teams to ensure timely availability of parts worldwide.

Manage the RMA process and the disposition repair or replacement of returned materials

Manage company tools and equipment including calibration and new tool development or introduction of new tools where required

Monitor asset performance maintenance history and failure trends using the maintenance management system (MMS) to inform preventative and predictive maintenance strategies

Investigate issues in the MMS and ensure issues raised are managed through to completion including coordination of corrective actions and follow-up activities

Ensure maintenance records work orders and asset data are accurate complete and maintained within the MMS

Support root cause analysis and continuous improvement initiatives aimed at improving system availability reliability and maintenance efficiency

Create and maintain maintenance procedures and develop budgets and quotes for maintenance activities (parts materials travel contractors etc.)

Ensure maintenance activities are planned and executed in accordance with company health safety and quality requirements including relevant Risk Assessments and Method Statements (RAMS) and local regulatory obligations

Assist and support Customer Operations Management contributing to operational planning reporting and continuous improvement initiatives.

Essential experience skills and qualifications

Experienced in maintenance planning for electrical or mechanical equipment

Ability to work independently and proactively with minimal supervision while managing multiple priorities across a global asset base

Formal training in electrical or mechanical systems or minimum of two years of relevant experience ideally in a field service or asset-based maintenance environment

Ability to produce thorough and accurate service reports and other supporting documentation and procedures

Experience using maintenance planning tools or computerised maintenance management systems (CMMS/MMS)

Project Management or task coordination skills with the ability to plan schedule and track work effectively

Proficiency in MS Office Suite (e.g. Excel Word Outlook) and general computer literacy

Excellent communication skills; polite and tactful personality when engaging with customers colleagues and contractors

Sharp quick detail-oriented dedicated and innovative problem solver with the ability to remain calm and pragmatic

Desirable

We are looking for the right person to join our expanding team. While relevant training and experience are essential we are equally concerned with how the candidate fits into our team. If you have the following skills thats great. If you believe you have other relevant skills please let us know.

Experience in renewable energy generation inverter/rectifier systems or energy storage

Experience managing spare parts logistics or global inventory in a technical or operational environment

Awareness of electrical crane and forklift work safety including lifting operations and safe systems of work

Health and safety training (e.g. IOSH NEBOSH awareness or equivalent)

Understanding of electrical/mechanical maintenance practices and asset lifecycle management.