Live in Care Manager

About the Role

Working closely with the Franchise Owners you will be responsible for the strategic development operational management and quality assurance of our Live-in Care service.

You will lead client acquisition oversee care planning and compliance recruit and support high-quality Live-in Care Professionals and ensure the service maintains the highest standards of care and regulatory compliance.

This is a varied and rewarding role that combines leadership business development client relationship management quality assurance and team management.

Key Responsibilities

Business Development & Growth

• Develop and grow Home Insteads Live-in Care service across North Devon.
• Increase awareness of Home Insteads services within the local community.
• Build and maintain relationships with healthcare professionals community organisations and other key stakeholders.
• Manage the client journey from initial enquiry through to consultation and conversion.

Care Quality & Compliance

• Promote and maintain the highest standards of person-centred care.
• Conduct client consultations care planning and risk assessments.
• Ensure compliance with CQC regulations and all relevant legislation.
• Carry out quality assurance reviews and service evaluations.
• Investigate complaints and incidents implementing improvements where required.

Leadership & Team Management

• Lead inspire and support the Live-in Care team.
• Recruit onboard and retain exceptional Live-in Care Professionals.
• Ensure safe staffing levels and effective workload management.
• Support disciplinary and employee relations processes in line with company policies.

Operational Management

• Maintain accurate records and ensure data integrity across all systems.
• Work collaboratively with Registered Managers to ensure effective service delivery.
• Participate in the on-call rota and provide emergency support when required.

Qualifications :

About You

Essential Requirements

• Experience in a management role within health and social care.
• Strong understanding of live-in care domiciliary care or community care services.
• Excellent knowledge of care planning risk assessments and regulatory requirements.
• Experience in managing and developing care teams.
• Strong relationship-building and business development skills.
• Excellent communication organisational and problem-solving abilities.
• Full UK driving licence and access to a vehicle.
• Must have Right to Work in the UK. We are currently unable to provide sponsorship.

Desirable

• Level 5 Diploma in Leadership for Health & Social Care (or willingness to work towards).
• Experience working within a CQC-regulated environment.
• Knowledge of local healthcare and community network

Additional Information :

What We Offer

• Bonus scheme
• Healthcare scheme
• Supportive and collaborative management team.
• Opportunity to shape and grow a developing service.
• Ongoing professional development and training.
• Employee wellbeing support.
• A rewarding role where you can truly make a difference to peoples lives.

Apply Today

If you are an experienced care leader with a passion for delivering outstanding live-in care and growing services that positively impact peoples lives wed love to hear from you.

Join Home Instead North Devon and help us deliver exceptional care where it matters most - at home. Click apply today or call to speak with Adam on .

THIS ROLE REQUIRES THAT THE APPLICANT RESIDES IN THE UK AND HAS THE RIGHT TO WORK IN THE UK.  We are not sponsoring VISA applications at this time. 

Remote Work :

No

Employment Type :

Full-time