Learning Facilitator Sales

The Sales Learning Facilitator role has been created as part of Mars University transformation agenda and will enable the delivery of critical skills and behavioral development programs across our 15000 Sales Associates globally.

The role will be intrinsic in bringing more learning delivery in house providing measurable behavioral shifts and high-level impactful training from critical core skills programs delivered across the Sales College.

Training Delivery & Facilitation (Virtual & In-Person)

• Multi-Modal Facilitation: Lead and facilitate engaging interactive and inclusive training sessions across physical classrooms and virtual environments (utilizing platforms such as MS Teams Sana & Uplimit).

• Learner Engagement: Utilize diverse facilitation techniques (e.g. breakout groups role-playing gamification and interactive polling) to maintain high energy focus and participation.

• Dynamic Adaptation: Read the room (whether physical or digital) actively listening to participant dynamics and adjusting the pace depth and tone of the session in real-time to meet learner needs.

• Technology Enablement: Maintain deep familiarity with modern virtual classroom tools whiteboarding applications (e.g. Miro Mural) CRM systems and AI-driven training platforms to deliver seamless modern and tech-enabled sessions.

Coaching Feedback & Mentoring

• 1:1 and Group Coaching: Provide structured coaching and mentoring to support individual developmental goals helping learners bridge the gap between classroom theory and day-to-day operations.

• Constructive Feedback: Observe learner performance (during practice runs roleplays or on-the-job tasks) and deliver actionable supportive and objective feedback.

• AI-Enhanced Practice: Integrate and facilitate the use of AI coaching and simulation tools helping learners practice skills and receive instant automated feedback in a safe scalable environment.

Evaluation & Continuous Improvement

• Impact Measurement: Design and implement feedback mechanisms assessments and surveys to measure training effectiveness and learner satisfaction (utilizing frameworks like the Kirkpatrick Evaluation Model).

• Data Administration: Utilize relevant tools and Learning Management Systems (LMS) to track participant attendance manage learning pathways analyze completion rates and report on training impact to business stakeholders.

• Continuous Iteration: Review feedback data training metrics and business outcomes to continuously refine and modernize existing learning programs.

• Stay Ahead of Trends: Proactively research and experiment with emerging trends in corporate learning including microlearning social learning and modern AI-supported educational systems.

Workshop Design & Development

• Instructional Alignment: Collaborate with subject matter experts (SMEs) learning design teams and key stakeholders to identify learning needs and define clear measurable behavioral objectives.

• Curriculum & Material Creation: Apply instructional design frameworks (e.g. ADDIE Blooms Taxonomy) to draft interactive workshop outlines lesson plans slide decks participant workbooks and facilitator guides.

• AI-Assisted Content Generation: Safely and effectively leverage generative AI learning tools to accelerate curriculum outlining draft realistic role-play scenarios and personalize learning paths.

• Experiential Learning: Design hands-on activities realistic scenario-based simulations and case studies that move beyond passive knowledge acquisition to practical execution-level mastery.

• Bachelors degree in Human Resources Education Organizational Development Business or a related field (or equivalent professional experience).

• Recognized facilitation or coaching certification (e.g. ATD Certified Professional in Talent Development (CPTD) ICF Coaching Certification or equivalent).

• 35 years of experience in a dedicated learning delivery corporate training or educational facilitation role.

• Proven track record of delivering both in-person classroom workshops and virtual training programs to diverse audiences.

• Demonstrated experience in instructional design and the creation of structured training materials.

• Experience in coaching or providing structured professional development feedback.

Preferred Experience & Certifications:

• Hands-on experience utilizing Learning & CRM Tools (e.g. Workday Sana Salesforce) to manage learner cohorts track engagement or train customer-facing teams.

• Familiarity with AI Learning Tools (such as generative AI for course design AI-driven adaptive learning platforms or automated voice/video tools for training modules).

• Experience administering or utilizing a major Learning Management System (LMS).

• Work with diverse and talented Associates all guided by the Five Principles.

• Join a purpose driven company where were striving to build the world we want tomorrow today.

• A strong focus on learning and development support from day one including access to our in-house Mars University.

• An industry competitive salary and benefits package including company bonus.