Key Account Support Administrator

Location: Hybrid - Derby (DE24 8UJ) / Work from home

Salary: 28000 to 30000

As a Key Account Support Administrator at Trinity youll be at the centre of a partnership with a high-profile national client ensuring their operations run flawlessly. This is a role where organisation communication and problem-solving translate into visible results.

This role is ideal for someone who enjoys fast-moving detail-critical work where every decision has impact. Youll have the support of a skilled team the opportunity to grow your client management expertise and the satisfaction of knowing your work directly shapes the success of a national operation.

This role is a full time permanent role working 8.30am to 5pm Monday to Friday. This can be done on a hybrid basis working from home and from our Derby office (DE24 8UJ).

The role of Key Account Support Administrator

In this role you will be the operational heartbeat for a high-profile national client owning scheduling coordination and data accuracy so SLAs and compliance land on time first time. Youll work at pace keep stakeholders aligned.

What youll be doing;

• Client & stakeholder management serve as the primary client contact ensuring clear communication (via phone email and digital channels) and translating client needs into actionable plans for delivery teams.

• Planning & scheduling coordinate and track annual compliance requirements reactive works permits and follow-on actions through to completion.

• Continuous improvement identify scheduling bottlenecks data defects and communicate to Contract Manager.

• Administrative tasks - uploading records to customer portals keeping records accurate and up to date from point of contact through to invoicing

Experience required

At Trinity we believe that great employees share key qualities: a vibrant energy a positive attitude a commitment to excellence in customer service and a strong sense of responsibility towards their work. We are seeking exceptional individuals who embody these traits and are passionate about making a difference.

For this exciting opportunity we are looking for candidates with:

• Confident communicator clearly communicate with clients and engineers.

• Strong organiser with an eye for detail plans ahead triages calmly meets tight deadlines.

• Service Operations experience working on customer portals and management systems.

• Computer literate with the MS Office suite.

Why youll love working here

• A supportive friendly team that values collaboration and clear communication.

• 23 days holiday (plus bank holidays)

• Salary sacrifice company pension scheme

• 3 x salary Life Assurance

• Access to our Employee Assistance Programme for your wellbeing

Equal Opportunities in Practice

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age disability sex gender reassignment sexual orientation pregnancy and maternity race religion or belief and marriage and civil partnerships.

Security Vetting

It is an industry requirement that successful candidates / future employees undergo security vetting. Offers of employment are subject to satisfactory vetting and may be withdrawn if the required standards are not met.

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