IT Systems Generalist

Coder is looking for an experienced and detail-oriented IT Generalist to join our growing team. This is a full-time role ideal for someone who thrives in a fast-paced hands-on environment. Youll be the go-to person for user support SaaS administration and IT infrastructure playing a key role in ensuring our team stays productive secure and well-equipped.

Youll work closely with the larger IT team to keep things running smoothly - from onboarding new hires to managing devices and licenses to supporting SOC 2 compliance initiatives. If youre a strong communicator with a passion for IT operations and solving real problems for real people this role is for you.

This position follows a hybrid work model. Candidates should be local and able to work from our London office on a regular weekly basis with scheduling flexibility.

What youll do here

• Act as the first line of IT support for employees via Slack and our internal ticketing system

• Manage user onboarding/offboarding including account provisioning through Okta and license management via our SaaS management systems

• Administer and maintain core tools like Google Workspace Slack Jamf 1Password and other business-critical SaaS apps

• Set up and manage macOS hardware inventory including procurement configuration and asset tracking

• Support SOC 2 and GDPR compliance by following processes for access controls audits and data security

• Help scale IT operations as we grow - identify gaps recommend tooling and streamline support workflows

• Document processes and contribute to internal knowledge bases to improve self-service and transparency

What were looking for

• Have 2-4 years of experience in IT support or systems administration

• Are proficient with Okta Google Workspace Slack Zoom and Apple device management (Jamf preferred)

• Are comfortable working independently in a remote environment and prioritizing across a variety of IT tasks

• Have a security-first mindset and understand the importance of access controls and audit trails

• Enjoy solving problems for end users and improving their day-to-day experience with technology

• Have experience with or interest in supporting compliance frameworks like SOC 2

Bonus tacos if you have

• (Tacos If you need an ice-breaker ask how we say thanks by giving tacos!)

• Used tools like Lumos Drata Rippling 1Password or Slack-based ticketing systems

Coder is an AI software development company leading the future of autonomous coding. We empower teams to build software faster more securely and at scale through the collaboration of AI coding agents and human developers. Our mission is to make agentic AI a safe trusted and integral part of every software development lifecycle.

Our self-hosted AI Development Environment is the foundation for deploying agentic AI in the enterprise. It provides a secure standardized and governed workspace to deploy autonomous coding agents alongside human developers accelerating innovation while maintaining control and compliance. Coders isolated policy-driven environments improve productivity cut cloud costs and reduce data risks. Developers transition to AI at their own pace using their own tools. Platform and security teams can govern audit and manage a great developer experience at scale.

We believe that the interview process should be transparent consistent and enjoyable. We value your time and hope to complete the interview process in two to four weeks if schedules allow. Through your interviews you will meet a mix of individual contributors managers and senior leaders.

As an AI company Coder embraces the use of AI tools and we want to be transparent about our expectations as you navigate our interview process.

Not permitted: Using AI assistance during conversational interviews.

Permitted: Using AI tooling for take-home assessments. Please flag where and to what extent it was used in your take-home. Your submission will not be penalized for using AI as long as it is done honestly.

We use AI tools to help manage our recruitment process efficiently and fairly. Specifically:

• Ashby helps us review inbound applications by surfacing candidates who best match the role requirements weve defined. This tool does not make hiring decisions - it helps our team prioritize which applications to review first.

• Granola takes notes during our interview calls so our team can focus on the conversation with you.

All hiring decisions are made by humans. Our team reviews applications conducts interviews and makes final selections. AI tools assist us but never replace human judgment and these practices are conducted in compliance with applicable data protection AI governance and labor laws. Your data is not used to train AI models.

In accordance with New York City Local Law 144 an independent bias audit has been conducted on Automated Employment Decision Tools; results are available for Ashby.

If youre applying for a role at Coder and have questions about how we use AI in our process or if youd like to request information about the data we collect please contact .

We are committed to providing equal employment opportunities to qualified applicants and do not discriminate on the basis of race color ancestry religion sex pregnancy gender gender identity gender expression sexual orientation national origin age marital status genetic information disability protected veteran status or any other characteristic protected by federal state or local laws.