IT Support Technician

IT Support Technician

Location:York
Salary:27500 per annum
Hours:Full Time Monday to Thursday 8:45am - 5:30pm Friday 8:45am - 5:00pm

The Opportunity

An exciting opportunity has arisen for anIT Support Technician to join a team of a well-established organisation based in York.

Working within a collaborative IT team youllenjoy a varied role supporting users across the business whilst gaining exposure to a broad range of technologiessystemsand projects. This position offers genuine variety and would suit someone who enjoys problem solving delivering excellent customerserviceand developing their technical skills.

Ifyourelooking for a role where you can make a real impact rather than simply providing basic IT support this could be an excellent next step.

The Role

As the IT Support Technicianyoullprovide first and second line IT support across the business ensuring users receive a professionalresponsiveand customer-focused service.

Alongside day-to-day supportyoullhave the opportunity to become involved in infrastructure hardware procurementtestingand continuous improvement projects.

The role is primarily based at the York Head Office with occasional travel to the organisationsSlough and Livingstonsites to help ensure systems remain up to date andoperating effectively.

Key Responsibilities

• Capture manage and resolve IT support tickets.

• Provide first and second line support to internal users.

• Deliver support via telephone remote desktop and face-to-face.

• Troubleshoot hardwaresoftwareand network issues.

• Installconfigureandmaintaindesktopslaptopsand peripheral devices.

• Carry out hardware maintenanceupgradesand fault diagnosis.

• AssistwithmaintainingIT infrastructure and network equipment.

• Manage user accounts across multiple business systems.

• Research source and order IT hardware and equipment.

• Coordinate the delivery and collection of IT equipment and supplies across departments.

• Support QA testing of new systems and software releases.

• Assistwith ongoing IT improvement and digital projects.

• Maintainaccuratedocumentation and asset records.

About You

Werelooking for someone with a genuine passion for technology who enjoys helping people and wants to continue building a career within IT.

Essential Skills & Experience

• Previousexperience within an IT Support or Service Desk environment.

• Strong knowledge of Windows operating systems.

• Experience supporting Mac OS devices.

• Excellent communication and customer service skills.

• Highly organised with the ability to prioritise workloads effectively.

• Strong troubleshooting and problem-solving ability.

• Able to research technical issues independently and recommend solutions.

• Full UK driving licence.

Desirable

• Knowledge of Unix/Linux.

• Experience working with ticket management systems.

• Experience supporting users within a commercial environment.

Whatson Offer

• Salary of27500 per annum.

• Company pension.

• Private healthcare following successful probation.

• Ongoing training and professional development.

• Exposure to a broad range of technologies and business systems.

• A varied role with opportunities to broaden your technical experience.

• Supportive and collaborative working environment whereyoullbe encouraged to get involved in projects and make a real contribution.

Why Apply

This is an excellent opportunity for someone early in their IT career who is looking to gain hands-on experience across a broad range of technologies while working within a supportive team.

The successful candidate will be given the opportunity to develop both their technical capability and customer-facing skills whilst contributing to a business that values initiativeteamworkand continuous improvement.