IT Support Technician

IT Support Technician

Our story goes back more than 150 years to the chillysouthern coast of Scandinavia. From our early success in Sweden and Denmarkweve grown into the worlds leading specialist producer of plant-based oilsemploying more than 4000 people across the globe.

We work with our customers to make the products you love even better. The oilswe produce go into making your chocolate extra-creamy or putting the crunchinto your croissant. And its not just food we work across industries to makeproducts that are higher quality healthier and better for the planet.

Everything we do is about Making Better Happen.

AAK Location
This role is based at our site at King Georges Dock inHull.

About The Role
We are seeking an IT Support Technician to join our UK ITTeam based in Hull. Working as part of a small dedicated and multi-skilledteam you will play a key role in supporting IT operations across our major UKsites including Hull and Runcorn as well as additional locations throughoutthe UK.

This is an excellent opportunity for an experienced ITprofessional looking to broaden their technical expertise and gain exposure toa wide range of technologies systems and business-critical IT projects. Thesuccessful candidate will provide user and systems support while takingresponsibility for several locally hosted IT services and applicationsensuring the smooth and efficient operation of IT services across the business.

Responsibilities
- Act as the first point of contact for IT support requests via helpdesk telephone and in-person support for group IT services and business users.
- Provide user support across all levels of the organisation delivering excellent customer service and technical assistance.
- Troubleshoot diagnose and resolve IT issues escalating to members of the Global IT Team where appropriate.
- Configure and deploy user accounts devices and business applications.
- Monitor and manage both user and systems helpdesks to ensure timely resolution of incidents and service requests.
- Provide remote support to end users including occasional out-of-hours support where required.
- Support and maintain Windows server environments Microsoft 365 services Active Directory video conferencing platforms and Microsoft 365 Administration tools.
- Develop and maintain support documentation internal knowledge base articles and standard operating procedures.
- Perform network troubleshooting diagnostics and support activities.
- Support the delivery of IT projects across multiple sites and technologies.
- Collaborate effectively with local and global IT teams to ensure consistent service delivery and continuous improvement.

About You
The successful candidate will possess the followingskills experience and attributes:
- Previous experience working within a 1st 2nd or 3rd line IT support environment ideally with a minimum of four years experience supported by relevant technical qualifications and practical expertise gained within an IT support role.
- Strong problem-solving analytical and troubleshooting skills with excellent attention to detail and a solid understanding of system dependencies and cause-and-effect relationships.
- Excellent communication and interpersonal skills with the ability to provide effective support to users at all levels of the organisation and work collaboratively within both local and global IT teams.
- Self-motivated and enthusiastic with the ability to take ownership of tasks work proactively using your own initiative and perform effectively both independently and as part of a team.
- In-depth knowledge and experience of Active Directory Microsoft 365 administration and Windows client operating systems with experience supporting and administering business-critical IT environments.
- Experience with VMware virtualisation administration; exposure to Cisco technologies would be advantageous.
- A full UK driving licence is required.

In Return AAK Offers
- 10% non-contribution pension
- Bonus scheme
- UK Private Healthcare
- 25 days holiday plus bank holidays
- Group life cover
- Group income protection
- Ride2Work Scheme

Contact and Information
For further information about the position please contactEmily Lumb Talent Acquisition Specialist:

About AAK
Everything AAK does is about Making Better Happen. Wespecialize in plant-based oils that are the value-adding ingredients in many ofthe products people love to consume. We make these products better tastinghealthier and more sustainable. At the heart of AAKs offer is CustomerCo-Development combining our desire to understand what better means for eachcustomer with the unique flexibility of our production assets and deepknowledge of many products and industries including Chocolate andConfectionery Bakery Dairy Plant-based Foods Special NutritionFoodservice and Personal Care.

Our 4000 employees support our close collaboration withcustomers through 25 regional sales offices 15 dedicated Customer InnovationCentres and more than 20 production facilities worldwide. Listed on NasdaqStockholm and headquartered in Malmö Sweden AAK has been Making BetterHappen for more than 150 years.

AAK prohibits discrimination based on race colour sexsexual orientation age national origin physical or mental disabilityreligion veteran status and any other class of individuals protected fromdiscrimination under state or federal law in any aspect of access to admissionto or treatment within its programmes and activities or employment andapplication for employment.

Required Experience:

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