IT Support Engineer (1st Line)

Location: Fareham Hampshire (Office-based)
Salary: Competitive

Contract: Permanent Full Time
Team: IT Managed Services

Onecom is the UKs leading business technology provider shaping the way we work connect communicate and operate.

You will join a multi-award-winning company with over 800 talented people committed to delivering great customer experiences driven by the Onecom Way; Think Kaizen Be Respectful Build Relationships Make it Happen Work Smart Be Amazing.

Were looking for an IT Support Engineer to join our Service Desk team providing first-line technical support and helping our customers get back up and running quickly.

Youll be the first point of contact for customer IT issues so this is a great opportunity for someone who enjoys problem solving working with a variety of technologies and delivering a brilliant customer experience.

This is a great opportunity to build your technical knowledge across a broad range of technologies and customer environments while being part of a supportive Service Desk team. Youll have plenty of opportunity to learn develop your skills and broaden your technical experience.

• Acting as the first point of contact for customer IT queries by phone and email

• Logging prioritising and managing support tickets through to resolution or escalation

• Diagnosing and resolving hardware software and connectivity issues

• Keeping customers informed throughout the resolution of their issue

• Supporting Microsoft 365 Windows Active Directory Windows Server and Azure

• Troubleshooting networking VPN remote desktop and VoIP issues

• Supporting a range of customer-specific applications and IT environments

• Preparing hardware and supporting project engineers with customer deployments

• Working to agreed service levels and ensuring issues are escalated appropriately

• Sharing your knowledge and supporting newer members of the team as you develop your experience

You dont just enjoy fixing technical problems. You enjoy helping people too. Ideally youll have:

• Experience in an IT support helpdesk or service desk environment

• Knowledge of Microsoft 365 Windows 10/11 and Active Directory

• Familiarity with Windows Server and Hyper-V

• Strong troubleshooting and problem-solving skills

• Excellent communication and customer service skills

• The ability to prioritise and manage multiple issues in a fast-paced environment

• A proactive positive approach and willingness to learn

• A collaborative attitude and enthusiasm for being part of a team

Holidays: 25 days bank holidays and buy/sell options

Other Leave: Birthday day off 12 paid hours for flexible use Volunteer day

Lifestyle: 9% combined pension contribution and 4x salary life assurance

Rewards: Quarterly and annual employee awards discounts on tech

Socials: All-expenses-paid company events

Development: In-House Training Academy

Wellbeing: 24/7 access to mental health support Calm App discounted gym membership free breakfast & fresh fruit eye-care vouchers financial wellbeing support

We believe that diverse teams bring a range of experiences and better ideas that fuel innovation. Thats why were committed to creating an environment where everyone feels valued respected and able to bring their authentic selves to work. We welcome applications from people of all backgrounds experiences identities and perspectives.